Alina Diaz
Pembroke Pines
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Nail Technician
Kt Nails
09.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Customer Service Representative
Piercing Pagoda of Zale
10.2023 - 03.2024
- Try to sell to customers
- Translate
- Cashier
Customer Service Cashier
Gap Outlet
10.2021 - 07.2022
- Help customers
- Assist with fitting rooms
- Keep store organized
- Do online orders
- Cashier
Education
Esthetician License - Skincare
Aveda Institute
Davie, FL06-2024
High School Diploma -
West Broward
Pembroke Pines, Florida06-2020
Skills
- Account updating
- Call Management
- Consultative Sales
- Information Security
- Product Knowledge
- Customer Service
- Active Listening
- Problem Resolution
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Nail Technician
Kt Nails
09.2024 - Current
Customer Service Representative
Piercing Pagoda of Zale
10.2023 - 03.2024
Customer Service Cashier
Gap Outlet
10.2021 - 07.2022
Esthetician License - Skincare
Aveda Institute
High School Diploma -
West Broward
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