Alina Jilani
Houston
Summary
Multi-talented Journalism student, enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Ready to learn and assist in all departments.
Overview
5
5
years of professional experience
Work History
Marketing Specialist
Summer Moon Coffee
11.2021 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between multiple stores.
- Collaborated with creative teams to develop visually appealing marketing materials for print.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Elevated brand reputation through the development of compelling public relations strategies and outreach efforts.
Shift Supervisor
Starbucks
07.2020 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Houston
Houston, TX05-2026
Skills
- Social media management
- Digital marketing
- Customer research
- Analytics and SEO
- Time management
- Communications management
- Promotional planning
- Project planning
- Media relations
- Customer service
- Decision-making
- Brand development
Timeline
Marketing Specialist
Summer Moon Coffee
11.2021 - Current
Shift Supervisor
Starbucks
07.2020 - 02.2023
Bachelor of Arts - Journalism And Mass Communication
University of Houston
Similar Profiles
Mary Claire CarterMary Claire Carter
Interium General Manager at Summer Moon CoffeeInterium General Manager at Summer Moon Coffee
Jazmine LazoJazmine Lazo
Barista at Summer Moon CoffeeBarista at Summer Moon Coffee
Valarie AbrahamValarie Abraham
Assistant Store Manager at Summer Moon CoffeeAssistant Store Manager at Summer Moon Coffee