Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Hobbies and Interests
Languages
Affiliations
Timeline
Generic

Alina Krugova

Chicago,USA

Summary

Dynamic professional with extensive customer service experience at OMG Spa, excelling in client communication and appointment scheduling. Proven track record of swift issue resolution while fostering a positive environment. Multilingual capabilities enhance organizational skills and commitment to guest experience improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

<ul><li>Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.</li><li>Resolved customer issues quickly and notified supervisor immediately when problems escalated.</li><li>Collected room deposits, fees, and payments.</li><li>Completed all tasks in compliance with company policies and procedures.</li></ul>

OMG Spa
Chicago, IL
05.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.

<ul><li>Ensured rider safety through careful loading/unloading and restraint checks.</li><li>Delivered clear safety instructions to riders.</li><li>Provided friendly and effective guest communication.</li></ul>

Dorney Park and Wildwater Kingdom
Allentown, USA
06.2024 - 09.2024
  • Ensured rider safety through careful loading/unloading and restraint checks.
  • Delivered clear safety instructions to riders.
  • Provided friendly and effective guest communication.

<ul><li>Prepared personalized lesson plans and study materials.</li><li>Taught individual and group classes (grades 1-12).</li><li>Helped students prepare for school exams.</li></ul>

Educational Center 'Poliglot'
Karaganda, Kazakhstan
10.2022 - 06.2024
  • Prepared personalized lesson plans and study materials.
  • Taught individual and group classes (grades 1-12).
  • Helped students prepare for school exams.

<ul><li>Took and served customer orders.</li><li>Maintained cleanliness and order in the dining area.</li><li>Delivered cheerful and timely service.</li></ul>

Café 'On the Yacht'
Taraz, Kazakhstan
05.2021 - 09.2022
  • Took and served customer orders.
  • Maintained cleanliness and order in the dining area.
  • Delivered cheerful and timely service.

Education

High School Graduate -

Kazakhstan
Kazakhstan
06.2023

Associate Degree - Radiography in Medicine

Chicago, IL
Chicago, IL

Medical School - unfinished

Kazakhstan
Kazakhstan

Skills

  • Data entry and attention to detail
  • Team collaboration
  • Time management
  • Staff management
  • Customer service and assistance
  • Multitasking and organization
  • Payment processing
  • Reservation management
  • Data entry and attention to detail
  • Team collaboration
  • Time management
  • Staff management
  • Customer service and assistance
  • Multitasking and organization
  • Payment processing
  • Reservation management

Certification

Completed Professional Sugaring Course

Languages

English - Full Professional, Russian - Native or Bilingual, Kazakh - Native or Bilingual, Turkish - Limited Working, Ukrainian - Elementary

Volunteer Experience

Chicago, Assisted with special events and programs. Volunteered in running events in Chicago and Kazakhstan., Supported engaging, fun, and smooth-running events by helping with organization and planning., Strengthened community bonds, participating in interfaith dialogues and events., Made handmade clothes for children and donated them to orphanages.

Hobbies and Interests

Running, Backpacking and Hiking, Yoga, Crocheting, I enjoy cooking for friends and family gatherings.

Languages

Russian
Native/ Bilingual
Kazakh
Full Professional
Ukrainian
Professional
Turkish
Professional

Affiliations

  • Yoga
  • Sport
  • Crocheting
  • Travel
  • Painting

Timeline

<ul><li>Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.</li><li>Resolved customer issues quickly and notified supervisor immediately when problems escalated.</li><li>Collected room deposits, fees, and payments.</li><li>Completed all tasks in compliance with company policies and procedures.</li></ul>

OMG Spa
05.2025 - Current

<ul><li>Ensured rider safety through careful loading/unloading and restraint checks.</li><li>Delivered clear safety instructions to riders.</li><li>Provided friendly and effective guest communication.</li></ul>

Dorney Park and Wildwater Kingdom
06.2024 - 09.2024

<ul><li>Prepared personalized lesson plans and study materials.</li><li>Taught individual and group classes (grades 1-12).</li><li>Helped students prepare for school exams.</li></ul>

Educational Center 'Poliglot'
10.2022 - 06.2024

<ul><li>Took and served customer orders.</li><li>Maintained cleanliness and order in the dining area.</li><li>Delivered cheerful and timely service.</li></ul>

Café 'On the Yacht'
05.2021 - 09.2022

High School Graduate -

Kazakhstan

Associate Degree - Radiography in Medicine

Chicago, IL

Medical School - unfinished

Kazakhstan

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