Alina Marquez

Senior Manger: Shelley Tibbs (850)362-6840

• Provide excellent customer service and handling escalated calls
• Data entry
• Completing special projects assigned by supervisor/manager
• Processing 403(b), 401(a) and 457(b) Retirement Plans transactions (QDRO's, Loans, Distributions, Rollovers, Contract Exchanges and Transfers)
• Handling Recordkeeping emails assisting clients with IRS Guidelines as well as Plan Document regarding 403(b), 401(a) and 457(b) Retirement Plans

Achievements at US OMNI & TSACG Compliance Services USRBP

• Promoted from CSR to a Processor within 8 months of hire. Promoted to a Senior Processor within one year of being a Processor.
• Successfully train and assist many new and current employees who are now valuable employees.

References

Ashley R. Allbritton, Former Co-Worker

TSA Consulting Group

(573)712-3778

Andrea Garner, Supervisor

TSA Consulting Group

(936)446-7175

Rachelle Davis, Supervisor

TSA Consulting Group

(757)504-7409

(757)504-7409

C

Manager Anthony Smith (retired) (850)218-0048

• Lodging reservation
• Maintaining files and updating job reports
• Handling receiving and outgoing calls
• Assisting lodging guests with check in and check out

Achievements

Performance Award Employee of the Year 2011

Recognition from CSGC (Combat Support Group Commander)

Successfully completed Customer Service Course, promoted 98% customer satisfaction.