Alina Mathis
LaVerkin,UT
Summary
Dynamic and results-oriented professional with extensive experience at Paxman Heating & Cooling, Inc., excelling in office organization and communication. Demonstrated ability to streamline office operations, enhance workflow efficiency, and achieve significant improvements in customer satisfaction. Proficient in Excel and adapt at sensitive information handling, I have a proven track record of successfully managing multiple priorities in fast-paced environments.
Worked professionally, diligently and ran a team at Coral Desert Rehab Medical Facility as the housekeeping supervisor.
Worked closely with Administration, RN's, CNA's and Physical Therapist. Experienced in handling sensitive information, communicating patients need and request, tracking patient admissions and discharges, maintaining safety standards, and coordinating with medical staff in a fast-paced healthcare environment.
Worked with the internet sales department for Stephen Wade Chevrolet Cadillac, speaking with customers via phone or email on a daily basis to make sure all sale needs or request were met.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Westland Construction
02.2026 - Current
- Managed document control for contracts, permits, and project correspondence.
- Assist with the estimated department findings for upcoming projects and help with bids.
- Prepared reports, spreadsheets, and daily administrative updates for leadership review.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Personal assistant to the owner.
- Booking trips for the owner and clients.
- Coordinated schedules, meetings, and site appointments for multiple project teams.
- Tracked incoming calls, emails, and requests, routing items to correct departments.
Front Desk Receptionist/Front Office Manager
Paxman Heating & Cooling, Inc.
04.2018 - 02.2026
- Greeted customers at front desk and engaged in conversations to assist with their needs.
- Confirmed & made service appointments, communicated with clients, and updated client records.
- Supported administrative tasks including filing, data entry, and document preparation.
- Confirmed and scheduled service appointments while communicating with clients.
- Supported the President in construction duties and assisted with HR and payroll.
- Facilitated open communication by collecting and distributing messages among team members and management.
- Worked closely with General Contractors, Sub Contractors, and Suppliers on commercial project. Communicating and working diligently to keep projects running smoothly and efficiently.
- Collected and distributed messages to team members and managers to enhance communication.
- Maintained data in Excel and created reports and graphs for analysis.
Internet Sales Agent
Stephen Wade Chevrolet Cadillac
03.2017 - 04.2018
- Collaborated with team members to meet monthly sales targets through lead sharing and strategy discussions.
- Corresponded with over the phone & online customers to address questions and schedule appointments.
- I worked close with the management sales team and the salesman making sure leads/ customers were being taken care of and needs were met. Making follow up calls with customers to receive feedback on their experience.
- I worked closely with management sales team and salesman making sure leads/ customers were being taken care of and needs were met. Making follow up calls with customers to receive feedback on their experience.
- Maintained a high level of product knowledge through regular training sessions and independent research, ensuring clients received accurate and up-to-date information during the sales process.
Housekeeping Supervisor
Coral Desert Rehabilitation Medical Facility
12.2015 - 02.2017
- Conducted regular room inspections to verify compliance with housekeeping standards and facility safety standard.
- - Assessed employee performance, provided counseling and coaching, and supported motivation efforts to strengthen staff development. - Managed staff schedules and meeting coordination to align coverage and support team operations.
- Communicated any maintenance problems, safety hazards, accidents, or injuries to senior managers and RNs.
- Completed HIPAA training to understand patient safety and security protocols. to ensure patient safety, security policies and procedures. Took training courses on medical hazards and safety precautions.
- Took HIPAA training to ensure patients safety, security policies and procedures. Took training courses on medical hazards and safety precautions.
- Followed up with patients' needs and requests throughout the day.
- I worked fast and efficiently to keep the facility maintained at a high medical standard. Making sure rooms were ready after patients' discharge to ensure room for more admissions.
- Worked with a sensory database to keep track of discharge and admission patients.
Education
High School Diploma -
Dixie High School
St. George, UT05.2015
Skills
- Medical Facility Experience
- Data Entry & Record Management
- Patient Communication & Customer Service
- HIPAA & Confidentiality
- Front Desk & Reception
- Office Organization
- Telephone and Email Communication
- Patient Admission & Discharge Tracking
- Filing & Document Preparation
- Administrative Support
- Computer skills
- Sensitive information handling
- Problem-Solving
- Skilled in Excel, Microsoft Word
- Spreadsheet tracking
- Billing and Invoicing
- Staff Scheduling
- Health and safety compliance
Additional Information
Cristin Balen- Coral Desert Rehab
Phone # (435) 229-4237
Ashley Spendlove- Family Friend
Phone # (435) 773-1152
Laura Willison- Neighbor
Phone # (909) 239-4459
Timeline
Administrative Assistant
Westland Construction
02.2026 - Current
Front Desk Receptionist/Front Office Manager
Paxman Heating & Cooling, Inc.
04.2018 - 02.2026
Internet Sales Agent
Stephen Wade Chevrolet Cadillac
03.2017 - 04.2018
Housekeeping Supervisor
Coral Desert Rehabilitation Medical Facility
12.2015 - 02.2017
High School Diploma -
Dixie High School