Sports
Alina Mejia
Medtech/Caregiver/Customer Service
Portland,OR
Summary
I'm a Medical Technician/Caregiver with experience working directly with patients and managing medical office tasks. I care about making people feel comfortable and respected, and I always do my best to follow the rules that keep everyone safe. People I work with often mention that I’m easy to talk to and that I build good relationships. I try to communicate honestly and kindly with patients, families, and coworkers, and I believe teamwork and quality care are what matter most.
I also have a strong background in customer service. I focus on helping people have a good experience, whether it's in person or over the phone. I like figuring out solutions to problems and making things easier for others. I'm comfortable and VERY knowledgeable with computers, which helps me work efficiently and fix issues quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Lead/Supervisor
Papa Murphy's Take and Bake Pizza
Portland
09.2019 - 04.2021
- Always made a great impression on the customers by being welcoming to them.
- Was always calm in stressful situations.
- I was a great team leader/supervisor.
- Was extremely great with time management, and I ensured that I completed all tasks on time along with my co-workers.
- I was able to handle multiple tasks at once.
- I was able to handle customer complaints either on my own or with a supervisor’s assistance.
- Was extremely dependable arriving on time and always encouraged others to do the same.
- Was always positive regardless of any situation handed to me.
Package Handler
UPS Freight
9601 NE Alderwood Rd, Portland, OR, 97220
06.2021 - 07.2022
- Observed safety rules to ensure a safe working environment.
- Ensured efficient handling of the package by sorting it properly.
- Demonstrated the ability to meet deadlines in a fast paced environment.
- Utilized handheld scanners or paper logs to record the movement of the item.
- Removed jamming issues from the conveyor belt to keep it running.
- Ensured efficient usage of space in the truck by stacking the packages.
- Reduced the chances of damaging the package by handling it carefully.
- Assisted in efficient handling of the package to ensure timely delivery.
- Assisted in maintaining a clean environment in the warehouse.
- Worked during peak season where you needed to be focused, and fast paced during high volume of packages.
Freight Agent
Prime Flight
7425 NE Airtrans Way, Portland OR 97218
08.2022 - 01.2023
- Supervised the shipping, receiving, distribution, and safety of the workplace.
- Utilized equipment in the warehouse to move goods appropriately.
- Ensured that the accuracy of the daily activities was precise.
- Mentored junior employees to improve their knowledge in the warehouse.
- Ensured that the workplace was clean by enforcing/encouraging high standards of cleanliness.
- Observed the behavior of employees, mentored, and led them to correct any behavior that needed improvement.
- Ensured that orders were dispatched in time by utilizing time management during order picking.
- Loaded/unloaded airplanes, and moved goods to and from storage and production areas. (Trucks and airplanes)
- Was familiar with loading/unloading packages over 80 pounds.
Customer Service Cashier
Petco
12020 SE Division St, Portland, OR 97266
01.2023 - 08.2023
- Balanced cash registers at the end of each shift to avoid mistakes.
- Met customer service goals and did more than expected.
- Counted money in drawers at the start and end of each shift.
- Built and managed relationships with customers to keep them coming back.
- Improved satisfaction by quick, smooth transactions and helpful answers to any questions asked.
- Listened to customers, solved problems fast, and told a supervisor about any escalated issues.
- Made customers feel welcome, important, and appreciated by answering questions about store products.
- Answered product questions using knowledge of sales and promotions.
- Fixed customer complaints and kept the checkout area clean and neat.
- Helped fellow cashiers by covering breaks or helping with tricky transactions when needed.
- Processed payments securely using cash, credit cards, and gift cards.
- Redeemed coupons to lower purchases.
- Improved the overall customer experience with fast and correct transactions.
- Worked with the team to keep things running smoothly during busy times.
- Boosted store security by spotting and reporting suspicious activity.
- Encouraged extra purchases by pointing out current deals and keeping the lane well stocked.
Medtech/Caregiver
Senior Haven
Foster Rd, Portland OR, 97216
08.2023 - 05.2025
- Kept improving skills through ongoing education and professional development.
- Maintained patient confidentiality at all times.
- Updated patient records accurately and efficiently.
- Followed proper disinfection to sterilize equipment.
- Provided patient services by chatting with patients and answering questions.
- Collected patient specimens for analysis.
- Administered medication and conducted basic and advanced assessments.
- Engaged with patients and families with high performance, teamwork, and compassion.
- Prepared and checked equipment to minimize wear.
- Helped train coworkers to improve skills and give knowledge on specific needs of each resident.
- Maintained a clean, sterile work environment per safety guidelines.
- Assisted physicians and nurses with diagnostic tests and procedures.
- Measured vital signs (blood pressure, pulse, temperature) and updated charts.
- Contributed to care by including lab results in the patient care plan.
- Provided companionship to elderly patients.
- Supported personal hygiene (bathing, dressing, feeding, toileting).
- Monitored vital signs, administered meds, and tracked behavior to keep supervisors informed.
- Responded to emergencies with first aid (or 911) as needed.
- Assisted with physical therapy to maintain/improve condition.
- Observed health changes and reported to appropriate medical staff.
- Improved quality of life for elderly patients with kind daily living support.
Medtech/Caregiver
Pre. Living
SE 118th 5120, Portland OR
07.2025 - 02.2026
- I built strong relationships with the community partners to assist my clients in a smooth transition to the next level of care when they needed some extra support services.
- I worked flexible hours, including nights, weekends, and holidays.
- I demonstrated respect, friendliness, and a willingness to help wherever needed.
- I provided professional services and support in a busy, changing work environment.
- I used clear thinking to break down problems, judge solutions, and make decisions.
- I helped clients with daily living activities to promote self-esteem and overall well-being.
- I did light housekeeping to keep the space clean, respecting each patient’s space.
- I provided safe help with mobility to assist my clients when moving around at home and in public.
- I took clients' vital signs to observe any changes and notify the medical staff.
- I supported clients with mental support and physical activities to promote the quality of life and meet the clients' needs.
- I helped create a positive mood for the patients by using effective communication skills.
- I always ensured that the patient’s dignity, privacy, and independence were maintained during the provision of care.
- I laundered items, changed the bed sheets, made the bed, and removed all trash to keep the patient’s room clean.
Education
High School Diploma -
Parkrose High School
2003 NE Shaver St, Portland, OR 97220, United Stat 05.2001 -
Skills
Customer service and communication skills
Friendly, positive attitude
Customer service
Flexible and adaptable
Multitasking Abilities
Calm under pressure
Verbal communication
Supervision and leadership
Dependable and responsible
Certification
First Aid/CPR Certified
Interests
Gaming
Trading Cards
Family
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
First Aid/CPR Certified
08-2025
Medtech/Caregiver
Pre. Living
07.2025 - 02.2026
Medtech/Caregiver
Senior Haven
08.2023 - 05.2025
Customer Service Cashier
Petco
01.2023 - 08.2023
Freight Agent
Prime Flight
08.2022 - 01.2023
Package Handler
UPS Freight
06.2021 - 07.2022
Customer Service Lead/Supervisor
Papa Murphy's Take and Bake Pizza
09.2019 - 04.2021
High School Diploma -
Parkrose High School
05.2001 -