Alina Montalvo
Providence,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Advanced Clinical
01.2021 - 07.2022
- Responsible for collecting, evaluating, and disseminating occupational information pertaining to three different sites for over 3000 patients daily
- Overseen site data gathering and analysis regarding site operations
- Managed queue of participants with conflicting information
- Supported sample station traffic control and redirection of non-participants
Customer Service Associate
Amica Mutual Insurance
03.2022 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisting customers with payments they make towards their policies.
- Answered customers calls promptly to avoid on-hold times.
- Documenting all interactions had with customer.
Sales Associate / Key Holder
Adore Me
07.2019 - 05.2021
- Operated POS system to total purchases and receive and process cash and credit payments.
- Assisted customers by locating, describing and explaining use and care of product.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily sales goal to employees.
Education
Associate of Arts - Education, Government And Human Services
Community College of Rhode Island
Warwick, RI05-2025
High School Diploma -
Highlander Charter High School
Warren06.2019
Skills
- Delegating Work
- Attention to Detail
- Strong communication
- Work Planning and Prioritization
- Leadership
- Documentation and Reporting
- MS Office
- Customer Support
Timeline
Customer Service Associate
Amica Mutual Insurance
03.2022 - 05.2022
Operations Assistant
Advanced Clinical
01.2021 - 07.2022
Sales Associate / Key Holder
Adore Me
07.2019 - 05.2021
Associate of Arts - Education, Government And Human Services
Community College of Rhode Island
High School Diploma -
Highlander Charter High School