Chantel Wetherbee
Woodbridge,VA
Summary
Dedicated and personable customer service professional with over 10+ years experience in delivering exceptional support and building strong customer relationships. Proven ability to handle inquiries, resolve issues, and ensure customer satisfaction in fast-paced environments. Skilled in effective communication, active listening, and problem solving, with passion for helping others. Committed to upholding company values and enhancing the customer experience through every interaction. Seeking to leverage my expertise in a dynamic team to contribute to organizational success and foster positive customer experience.
Overview
5
5
years of professional experience
Work History
Operations Assistant
Patriot Enterprises, LLC
Alexandria, Virginia
04.2023 - Current
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Hours Tracker is responsible for accurately monitoring and recording employee work hours, attendance, and related data to ensure compliance with company policies and labor regulations. This role involves utilizing tracking systems, generating reports, and assisting in payroll processing to support the organization’s operational efficiency.
- Getting new hires started on their first day
- Phone etiquette
- Numeric & Alpha data entry
- Handling and filing incident reports
- Lost and Found Coordinator is responsible for managing the lost and found process within the workplace. This role involves maintaining an organized system for tracking lost items, assisting employees in retrieving their belongings, and ensuring that all procedures are followed to maintain security and confidentiality.
- Setting up for supervisors checking on maintenance, and operation of equipment used in various projects or events. This role involves coordinating the efforts of a team to ensure that all equipment is prepared and functioning efficiently, adhering to safety protocols and quality standards.
- Getting paper work together for the next business day
- Creating special missions for the next day with important information for the supervisors.
- Assisting the Site Manager with coordinating tasks, managing schedules, and ensuring effective communication among team members and stakeholders. Also to help maintain a productive and organized work environment, contributing to the overall success of site projects.
- Successfully trained a new operations assistant, ensuring a smooth transition and maintaining high standards of performance within the team.
- I took the initiative to create and lead a comprehensive operations training program for new employees, known as Operations Training 101. This program has significantly improved the onboarding process and has been praised by both new hires and management for its effectiveness.
- Developed and implemented a comprehensive checklist for the operations assistant role, resulting in improved efficiency and streamlined processes.
- Covered Site Manager: During the absence of our site manager, I successfully stepped in and assumed their responsibilities, ensuring smooth operations and maintaining high productivity levels. This experience allowed me to showcase my leadership abilities and strengthen my skill set.
- Covered Other Supervisors: On multiple occasions, I have provided coverage for other supervisors within the department, effectively managing their teams and ensuring seamless workflow. This flexibility demonstrates my ability to adapt and excel in various leadership roles.
Visitor Screener
Global Resource Solutions
Fairfax , VA
12.2021 - 04.2023
- The Security Screening Officer is responsible for ensuring the safety and security of personnel, property, and assets by performing thorough security screenings of individuals, luggage, and cargo. This role involves using various screening technologies and following established protocols to detect prohibited items and potential threats.
- Conduct Security Screenings: Perform comprehensive screenings of individuals and their belongings using X-ray machines, metal detectors, and physical inspections to identify prohibited items.
- Monitor Security Equipment: Operate and monitor security equipment and systems to ensure they are functioning correctly and report any malfunctions.
- Follow Protocols: Adhere to company policies, procedures, and safety regulations while performing security checks and responding to potential threats.
- Customer Service: Provide exceptional service to guests and staff while maintaining a professional demeanor during security procedures.
- Report Writing: Document and report any incidents, suspicious activities, or breaches in security protocols to appropriate authorities.
- Collaborate with Team: Work closely with other security personnel and law enforcement agencies to ensure a coordinated response to security concerns.
- Continuous Training: Participate in ongoing training and professional development to stay updated on security practices and technologies.
Shift Lead
Wawa
Woodbrdige , VA
04.2020 - 12.2021
- Assisted in training new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Closed and opened cash registers
- Worked in the deli
Education
High School Diploma -
Freedom High School
Woodbridge, VA06-2015
Skills
- Inventory Management
- Document Management
- Operational Reporting
- Delegating Work
- Time keeping
- Leave balance
- Lost and found chain custody
- Handling and filing incident reports
- Alpha and numeral data entry
- Preparation and organization
- Office experience
- Microsoft outlook
- Microsoft excel
- Phone etiquette
- Communication skills
- Typing
- Cash handling
- Food service
- Sales and retail
- Leadership development
- Supervising experience
- Fast-learner
- Problem solving
Awards:
Spot Award: I was honored with a spot award in recognition of my outstanding contributions to a critical project This award highlighted my ability to consistently deliver high-quality work under tight deadlines I was rewarded with two going the extra mile awards
Leadership Award: I was honored with a leadership award for Successfully leading and managed various projects, including Surges and Normal Operations, where I effectively coordinated team members, allocated resources, and ensured project objectives were met within the given timelines Acted as a mentor and provided guidance to junior team members, promoting their professional growth, and fostering a positive and collaborative work environment Demonstrated exceptional problem-solving skills, resolving complex issues and conflicts within the team, and implementing innovative solutions to improve overall efficiency Consistently provided support and guidance to team members during challenging times, motivating them to achieve their full potential and maintain high levels of performance
Presidential Award: I was humbled to receive the prestigious Presidential Award for my exceptional performance, dedication, and commitment to excellence This recognition serves as a testament to my unwavering work ethic and passion for achieving exceptional results
Certifications:
Frisk Certificate: I successfully completed the Frisk Certificate program, demonstrating my commitment to maintaining a safe and secure work environment for our team members and guests This certification further enhances my ability to contribute effectively to our organization
Timeline
Operations Assistant
Patriot Enterprises, LLC
04.2023 - Current
Visitor Screener
Global Resource Solutions
12.2021 - 04.2023
Shift Lead
Wawa
04.2020 - 12.2021
High School Diploma -
Freedom High School