Alina Moore
Insurance Broker
MARTINSVILLE,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Licensed Insurance Agent
SelectQuote
Martinsville, VA
08.2020 - 12.2021
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Customer Service Specialist
Working Solutions
Martinsville, VA
08.2017 - 08.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Recorded product or service failure complaints and notified appropriate departments.
Education
Medical Office Assistant Diploma - Medical Office Management
National Business College
Martinsville, VA05.2009
Skills
- Administrative Support
- Upselling Products and Services
- Policy Renewals
- Annual Reviews
- Quotes and Sales
- Client Needs Analysis
- Client Prospecting
- Professional Relationships
- Financial Needs Assessment
- Customer Follow-Up
- Customer Service and Assistance
- Call Center Customer Service
Timeline
Licensed Insurance Agent
SelectQuote
08.2020 - 12.2021
Customer Service Specialist
Working Solutions
08.2017 - 08.2020
Medical Office Assistant Diploma - Medical Office Management
National Business College
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