ALINA MOREJON
Hialeah,FL
Summary
Dynamic professional with a proven track record at Lutheran Services Florida, excelling in customer service and resource management. Expert in crisis intervention and problem-solving, demonstrated through impactful leadership and case documentation. Skilled in Microsoft Office and Spanish, enhancing client support and operational efficiency. Achieved significant improvements in client satisfaction and service delivery.
Overview
7
7
years of professional experience
Work History
Case Manager/Home Study and Post Release Services
| Lutheran Services Florida - Miami, FL 05/2024 –
Miami, FL
05.2024 - Current
- Attended court hearings as a representative of the organization when needed.
- Provided hands-on and proactive leadership to community services staff.
- Provided referrals to appropriate medical, mental health, and social services.
- Conducted home visits to assess living conditions and support needs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Eligibility Specialist
Lutheran Services Florida
Miami, FL
01.2023 - 01.2024
- Review documents to certify their eligibility for public benefits
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
Assistant Manager
Miami New Realty
Miami, FL
01.2020 - 01.2023
- Managed onboarding of new employees, processed financial transactions, performed managerial duties, prioritized client satisfaction, and performed marketing and social media tasks and responsibilities for the company
Call Center Advertiser
Miami New Realty
Miami, FL
01.2018 - 01.2020
- Daily promotion of sales, efficient management of inbound and outbound real estate calls, capturing clients, and ensuring successful sale completion
Education
POST GRAD - INTERNATIONAL COMMERCE
Instituto de Comercio Exterior
Havana, Cuba08.2006
BACHELOR'S OF SCIENCE - EDUCATION
Instituto Superior Pedagógico Enrique Jose Barona
Havana, Cuba07.1993
Skills
- Customer service
- Excellent Communication
- Resource management
- Crisis intervention
- Problem-solving
- Case documentation
- Patient support
- Excellent teamwork
- Social Media Marketing
- Accounting
- Spanish-Speaking
- Microsoft Office
- Attention to detail
Certifications And Volunteer Experience
- REGISTERED BEHAVIOR TECHNICIAN CREDENTIAL, 12/01/17, ABA Inc, Miami, Florida
- VOLUNTEER ELEMENTARY SCHOOL TEACHER FOR LOW INCOME NEIGHBORHOODS, 01/01/91 - 01/01/93, San Miguel del Padrón, Havana
Timeline
Case Manager/Home Study and Post Release Services
| Lutheran Services Florida - Miami, FL 05/2024 –
05.2024 - Current
Eligibility Specialist
Lutheran Services Florida
01.2023 - 01.2024
Assistant Manager
Miami New Realty
01.2020 - 01.2023
Call Center Advertiser
Miami New Realty
01.2018 - 01.2020
POST GRAD - INTERNATIONAL COMMERCE
Instituto de Comercio Exterior
BACHELOR'S OF SCIENCE - EDUCATION
Instituto Superior Pedagógico Enrique Jose Barona
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