ALINA MOREJON
Hialeah
Summary
Dynamic professional with a proven track record at Lutheran Services Florida, excelling in customer service and resource management. Expert in crisis intervention and problem-solving, demonstrated through impactful leadership and case documentation. Skilled in Microsoft Office and Spanish, enhancing client support and operational efficiency. Achieved significant improvements in client satisfaction and service delivery.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Case Manager/Home Study and Post Release Services
| Lutheran Services Florida - Miami, FL 05/2024 –
09.2024 - 02.2025
- Provided hands-on and proactive leadership to community services staff.
- Provided referrals to appropriate medical, mental health, and social services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted home visits to assess living conditions and support needs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Eligibility Specialist
Lutheran Services Florida
02.2024 - 09.2024
- Review documents to certify their eligibility for public benefits
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Assistant Manager
Miami New Realty
03.2020 - 01.2024
- Managed onboarding of new employees, processed financial transactions, performed managerial duties, prioritized client satisfaction, and performed marketing and social media tasks and responsibilities for the company
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Call Center Advertiser
Miami New Realty
04.2018 - 03.2020
- Daily promotion of sales, efficient management of inbound and outbound real estate calls, capturing clients, and ensuring successful sale completion
- Negotiated advantageous contracts for clients by leveraging long-standing relationships within the industry.
- Developed compelling copy and visual content for a diverse range of print, digital, and social media platforms.
- Collaborated with cross-functional teams to develop cohesive marketing strategies for optimal results.
Elementary School Teacher
Antonio Maceo Elementary School
08.1993 - 07.2000
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Education
POST GRAD - INTERNATIONAL COMMERCE
Instituto de Comercio Exterior
08.2006
BACHELOR'S OF SCIENCE - EDUCATION
Instituto Superior Pedagógico Enrique Jose Varona
Havana, Cuba07.1993
Skills
- Customer service
- Excellent Communication
- Resource management
- Crisis intervention
- Problem-solving
- Case documentation
- Patient support
- Excellent teamwork
- Social Media Marketing
- Accounting
- Spanish-Speaking
- Microsoft Office
- Attention to detail
- Case management
- Time management
Certification
Registered Behavior Technician ABA Inc, Miami, FL
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Case Manager/Home Study and Post Release Services
| Lutheran Services Florida - Miami, FL 05/2024 –
09.2024 - 02.2025
Eligibility Specialist
Lutheran Services Florida
02.2024 - 09.2024
Assistant Manager
Miami New Realty
03.2020 - 01.2024
Call Center Advertiser
Miami New Realty
04.2018 - 03.2020
Elementary School Teacher
Antonio Maceo Elementary School
08.1993 - 07.2000
POST GRAD - INTERNATIONAL COMMERCE
Instituto de Comercio Exterior
BACHELOR'S OF SCIENCE - EDUCATION
Instituto Superior Pedagógico Enrique Jose Varona
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