Alina Murrugarra
Indianapolis,IN
Summary
Dynamic customer service professional with a proven track record at Sherwin-Williams, excelling in active listening and problem-solving. Recognized for enhancing customer satisfaction and training new staff. Highly organized and adaptable, I leverage teamwork to deliver exceptional experiences, ensuring accuracy in service and fostering a collaborative environment.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
01.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints efficiently through active listening and problem-solving techniques.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Provided bilingual support to customers, ensuring effective communication and resolution of inquiries.
Bayhost
TopGolf
09.2024 - Current
- Coordinated guest experiences by managing bay assignments and ensuring timely service delivery.
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Trained new staff on operational procedures and customer service best practices.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Server
Fogo De Chão
06.2022 - 02.2023
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Managed multiple tables efficiently, coordinating orders and maintaining timely service flow.
- Collaborated with kitchen staff to ensure accuracy in order preparation and presentation.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Implemented upselling techniques, contributing to increased average check totals per table.
Online Personal Shopper
Walmart
11.2022 - 05.2023
- Curated personalized shopping experiences based on customer preferences and feedback.
- Utilized Walmart's online platform to efficiently process orders and manage inventory.
- Implemented best practices for order accuracy, enhancing overall customer satisfaction
- Trained new staff on system navigation and customer service standards, fostering team development.
Education
Bachelor of Arts - Interpersonal Communication
Ball State University
Muncie, IN05-2023
Skills
Great customer service skills
Active listener
Organized
Adaptability
Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Bayhost
TopGolf
09.2024 - Current
Customer Service Specialist
Sherwin-Williams
01.2024 - Current
Online Personal Shopper
Walmart
11.2022 - 05.2023
Server
Fogo De Chão
06.2022 - 02.2023
Bachelor of Arts - Interpersonal Communication
Ball State University