Alina Olshefski
Jacksonville,FL
Summary
Resolution-minded Retail Associate with 3 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
Coastal Casuals
05.2020 - 08.2023
- Opened and closed store at proper times for reliable services.
- Assisted store cashiers during peak sales times.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
- Stored security alarm codes and keys and made routine code changes.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Utilized product information and sampling to educate customers and assist in product selections.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Retail Associate
Shimmering Seas
05.2020 - 08.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Worked with loss prevention in monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Education
No Degree - Business
University of North Florida
Jacksonville, FL05.2027
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2023
Skills
- People Skills
- Register Opening and Closing
- Product Presentation
- Store Reset and Recovery
- Meeting Sales Goals
- Team Cooperation
- Problem Anticipation and Resolution
- Active Listening Skills
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
Timeline
Retail Keyholder
Coastal Casuals
05.2020 - 08.2023
Retail Associate
Shimmering Seas
05.2020 - 08.2023
No Degree - Business
University of North Florida
High School Diploma -
J.R. Arnold High School