Alina Perez
Pasco,WA
Summary
Motivated bilingual parts professional with 6 years experience, enthusiastic about building a long-term career in the industry. Clear communicator, pro-active problem solver that thrives in fast paced environments, and quick learner with an eye for detail and a positive, team-player attitude.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Overturf Motors
Pasco, WA
09.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Managed inventory levels to ensure product availability and minimize stock-outs.
- Trained new staff on parts lookup systems and customer service techniques.
- Streamlined order processing procedures to enhance efficiency in daily operations.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Stocked and managed stock of parts.
Parts Specialist
O'Reilly Auto Parts
Richland, WA
02.2024 - 02.2025
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries
- Stocked storage areas with merchandise from new trucks, following bins system accurately.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Parts Associate
McCurley Honda
Richland, WA
03.2023 - 12.2023
- Provided customers with exceptional service via telephone and in person.
- Used and maintained knowledge of stock numbering system and properly categorized inventory.
- Read and studied manufacturer catalogs to identify new market parts and stay up to date on developments.
- Built parts quote as necessary and accurately for repairs as diagnosed by technicians.
- Assisted customers offering updates on back-ordered parts and continually checking the status and supply on parts.
- Performed regular bin counts and reconciled discrepancies in inventory counts.
- Maintained clean and neat parts counter and sales floor.
Parts Advisor
Speck Hyundai
Kennewick, WA
07.2021 - 01.2023
- Assisted customers, technicians, and service advisors in assembling appropriate parts quotes.
- Researched vehicles and parts via physical catalogs and electronic means.
- Receiving and checking in freight accurately, submitting claims on missing, damaged, mispackaged parts.
- Ordered parts from various distributors to fulfill demands.
- Isssuing and posting purchase orders.
- Organized parts storage, ordering of stock inventory and identifying and eliminating potential future obsolescence according to Partseye program and established guidelines.
- Processed and reshelved returns and orders, checking for discrepancies.
Parts Counter Associate
AutoZone
Richland, WA
07.2019 - 07.2021
- Quoting parts for commercial businesses, and provide updates on orders and promotional offers.
- Stocked shelves, built displays and merchandised products.
- Testing parts and providing warranty exchanges in accordance with company and product guidelines.
- Assisted customers in finding appropriate parts promptly and providing personalized recommendations when requested.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat front counter and sales floor.
- Delivered merchandise to business locations for use in shop repairs or direct sales.
Education
Business Administration
Columbia Basin College
Pasco, WA09.2019
High School Diploma -
Palouse Junction High School
Connell, WA06.2017
Skills
- Shipping & Receiving
- Bilingual (Spanish)
- Microsoft Excel
- Parts Management & Stocking
- Technical Documentation
- Customer Inquiries
- Accounts Payable and Accounts Receivable
Timeline
Parts Specialist
Overturf Motors
09.2024 - Current
Parts Specialist
O'Reilly Auto Parts
02.2024 - 02.2025
Parts Associate
McCurley Honda
03.2023 - 12.2023
Parts Advisor
Speck Hyundai
07.2021 - 01.2023
Parts Counter Associate
AutoZone
07.2019 - 07.2021
Business Administration
Columbia Basin College
High School Diploma -
Palouse Junction High School