Jasmine Monroe
Colorado Springs,CO
Summary
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Parts Specialist
Molle Volkswagen
Kansas City, MO
11.2024 - 09.2025
- Retrieved specific parts from inventory for customer orders
- Deliver parts to technicians
- Ensured order accuracy and timely shipment to customers
- Check in order (receive order from driver, scan in order, verify order is correct)
- Logged incoming tires by recording DOT numbers for inventory tracking
- Maintained records of returned parts, including serial numbers, quantities, and reasons for return
- Provided exceptional customer service by addressing inquiries and resolving issues related to returns
- Performed regular audits on returned parts inventory to identify discrepancies or potential fraud cases
- Utilized computer systems and software applications to accurately process returns and update inventory records
Claims Representative
Progressive
Kansas City, MO
11.2023 - 04.2024
- Guided customers through initial insurance claims process to ensure accurate and timely submissions
- Communicated effectively with policyholders regarding the status of their claims throughout the entire process
- Resolved escalated customer complaints promptly by providing empathetic support and finding appropriate solutions
- Utilized insurance software systems and databases to accurately document claim information and track progress
- Documented claim information and tracked progress using insurance software systems and databases to maintain organized records
- Served as a point of contact for insured individuals seeking clarification on policy coverages or filing procedures
- Arranged appointments for inspections/assessments between adjusters/surveyors/contractors and policyholders to facilitate efficient claim resolution
Store Manager
KC Complete Auto Service
Kansas City, MO
09.2021 - 03.2023
- Check customers in, go over repairs with customer and answer any questions, check customers out, keep up with inventory that is stocked and incoming parts for repairs, secure payment from insurance and warranty companies, provide customers with an excellent experience from start to finish.
- Oversaw service department operations by managing schedules and ordering parts to ensure timely repairs.
- Review inspection reports from technicians
- Maintain a line of communication with the customer regarding the progress/status of their vehicle
- Maintained communication with customers regarding vehicle progress and status updates.
- Assisted in making staffing decisions by evaluating employee performance and needs.
- Managed employee timecards by verifying hours worked and ensuring accuracy.
- Fostered shop engagement and camaraderie through team-building activities and communication.
- Check customers in, go over repairs with customer and answer any questions, check customers out, keep up with inventory that is stocked and incoming parts for repairs, secure payment from insurance and warranty companies, provide customers with an excellent experience from start to finish.
Customer Service Representative
Spectrum
Kansas City, MO
02.2020 - 12.2020
- Take incoming calls and assist customers with billing questions, troubleshooting their device (cell phone), answer questions regarding adding new services and lines to account.
- Assisted customers with inquiries regarding services and account issues.
- Resolved technical problems for customers using troubleshooting techniques.
- Facilitated self-activation of devices and transferred customers to appropriate departments for further assistance.
- Collaborated with team members to improve customer service workflows.
General Manager
Advance Auto Parts
Kansas City, MO
11.2017 - 12.2019
- Achieve overall store sales goals and service objectives
- Managed and grew Professional Customer relationships/sales by holding team accountable for executing Customer action plans
- Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
- Ensured execution of inventory and operational standards to maintain high service quality
- Coached Team Members to meet Customer expectations for both DIY and Professional services
- Led change management initiatives to improve team performance.
- Implemented programs to enhance team diversity and inclusion within the team and fostered a respectful environment for both Customers and Team Members
Clerk
North Kansas City Schools
Kansas City, MO
01.2017 - 11.2017
- Managed student attendance records and maintained accurate databases.
- Assisted teachers with administrative tasks and classroom organization.
- Coordinated communication between parents, students, and staff effectively.
- Assisted teachers with project preparation and execution to enhance classroom activities.
- Monitored children during lunch and recess periods.
Service Advisor/ Travelling Manager
KC Complete Auto Care
Kansas City, MO
05.2015 - 01.2017
- Traveled to all five locations to oversee operations and ensure consistent standards in repair shops
- Engaged with customers to understand their needs and preferences
- Maintain a line of communication with the customer regarding the progress/status of their vehicle
- Support service department by managing the schedule and ordering parts
- Review inspection reports from technicians and manage technician time
- Collaborate with vendors, suppliers, and parts departments
- Maintained communication with customers about vehicle progress and status, enhancing customer satisfaction
- Facilitated feedback from team members to contribute ideas and suggestions for business improvement
Education
GED -
GED
Kansas City, MOSome College (No Degree) - General Studies
Metropolitan Community College
Kansas City, MOSkills
- Automotive parts and accessories knowledge
- Automotive service record keeping
- Automotive diagnostics
- Suspension repair estimating
- Engine repair estimating
- Electrical repair estimating
- Parts sales
- Parts billing
- Estimating for parts
- Estimating for repairs
- Order management system
- Inventory control
- Inventory management software
- Inventory oversight
- Inventory allocation
- Managing SKUs
- Shipping & receiving
- Order shipping
- Order picking
- Order entry
- Order tracking
- Returns processing
- Order confirmation
- Order fulfillment
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- POS systems
- Computer skills
- Data entry
- Computer operation
- Computer literacy
- Barcode scanners
- RFID scanners
- Barcode scanning software
- Label printers
- Hand trucks
- Pallet jack operations
- Stocking
- Shelf stocking
- Stock receiving
- Load & unload
- Put-away
- Stock rotation
- Materials handling
- Cleaning
- Sanitizing surfaces
- Safe lifting practices
- Heavy lifting
- Safe work practices
- Time tracking
- Time management
- Accounting
- Labor Cost Analysis
- Cost analysis
- Technical writing
- Sales support
- Dealership experience
- Automotive service
- Customer service
- Customer support
- Phone etiquette
- Customer communication
- Customer inquiries
- In-person service
- Call center experience
- Performance metrics
- Team Building
- Team management
- Team leadership
- Staff supervision
- Employee relationship building
- Organizational management
- Detail orientation
- Communication skills
- Interpersonal communication training
- Problem solving
- Driving
- Scheduling
- Calendar management
- Record management
- Phone etiquette
- Typing
- Achieving sales targets
- Backroom stock organization
- Cleaning
- Front desk
- Recruiting
- Cleaning
- Employee relationship building
- Detail orientation
- Staff supervision
- Clean workspace maintenance
- Typing
- Time management
- Safe work practices
- QR code scanners
- Estimating for parts
- Inventory oversight
- Estimating for repairs
- Order fulfillment
- Cost analysis
- Computer operation
- In-person service
- Customer inquiries
- Record management
- Phone etiquette
- Order documentation
- Team leadership
- Inventory Management
- Detail orientation
Certification
Class E Chauffeur's Permit, Driver's License
Awards
- Shining star award, 10/01/20, Won award for 100% marks on my customer survey
- Shining star, 09/01/20, Won shining star award at Spectrum Mobile for my handle time with customers
Languages
- Shining star award, 10/01/20, Won award for 100% marks on my customer survey
- Shining star, 09/01/20, Won shining star award at Spectrum Mobile for my handle time with customers
Additional Information - Authorized To Work
- Shining star award, 10/01/20, Won award for 100% marks on my customer survey
- Shining star, 09/01/20, Won shining star award at Spectrum Mobile for my handle time with customers
Timeline
Parts Specialist
Molle Volkswagen
11.2024 - 09.2025
Claims Representative
Progressive
11.2023 - 04.2024
Store Manager
KC Complete Auto Service
09.2021 - 03.2023
Customer Service Representative
Spectrum
02.2020 - 12.2020
General Manager
Advance Auto Parts
11.2017 - 12.2019
Clerk
North Kansas City Schools
01.2017 - 11.2017
Service Advisor/ Travelling Manager
KC Complete Auto Care
05.2015 - 01.2017
GED -
GED
Some College (No Degree) - General Studies
Metropolitan Community College