Eduard Saakyan
Brooklyn,NY
Summary
Results-driven automotive professional with experience in dealership parts departments and retail auto parts management. Proven ability to deliver top-tier customer service, manage high-volume parts operations, and support service teams in fast-paced environments. Skilled in building strong customer relationships, diagnosing vehicle needs, upselling services and parts, and collaborating with service advisors and technicians to streamline repair processes.
Overview
6
6
years of professional experience
Work History
Automotive Parts Specialist
Northtown Honda
Buffalo, NY
11.2023 - 09.2025
- Provided expert product knowledge to customers, upselling related parts and accessories to increase revenue per transaction.
- Utilized dealership management systems to process orders, track parts, and ensure accurate inventory.
- Assisted customers and technicians in identifying and ordering the correct automotive parts, ensuring accuracy and customer satisfaction.
- Exceeded monthly sales and customer service goals through effective communication and a focus on client needs.
Commercial Assistant Sales Manager
AutoZone
Buffalo, NY
07.2022 - 11.2023
- Built and maintained strong professional relationships with commercial and retail customers to drive repeat sales and customer loyalty.
- Developed and executed sales strategies to meet or exceed commercial sales targets.
- Maintained up-to-date knowledge of automotive parts, inventory systems, and product lines to recommend appropriate solutions for client needs.
Dispatcher
Tejet Express Transportation
Brooklyn, NY
10.2019 - 09.2021
- Directed dispatching, routing, and tracking of over twenty fleet vehicles.
- Conferred with customers to address questions, problems, and requests, to allocate dispatch coverage during peak service times and employee shortages.
- Closely monitored dispatch board to triage and prioritize over hundreds of daily calls.
Education
High school or equivalent - Biology
Brooklyn Technical High School
Brooklyn, NY06.2018
Skills
- Automotive systems and components knowledge
- Vehicle diagnostics understanding
- OEM parts and accessories knowledge
- Consultative selling techniques
- Organizational skills
- Time management
- Verbal and written communication
- Customer service
Projects
Co-Owner, MSE MOTORS LLC, Buffalo, New York, 06/01/22-08/31/25
- Operated a licensed used car dealership, managing vehicle acquisition, reconditioning and repairs, sales operations, and customer service.
- Increased revenue through marketing, outreach, and repeat client relationships.
- Consistently handled DMV paperwork, titles, and regulatory compliance.
Timeline
Automotive Parts Specialist
Northtown Honda
11.2023 - 09.2025
Commercial Assistant Sales Manager
AutoZone
07.2022 - 11.2023
Dispatcher
Tejet Express Transportation
10.2019 - 09.2021
High school or equivalent - Biology
Brooklyn Technical High School
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