Hi, I’m
Alina Pierce
Fort Lauderdale,FL
Summary
Dynamic and results-driven Diamond Expert at Blue Nile, recognized for exceptional customer service and problem-solving skills. Proven ability to exceed sales targets through effective communication and teamwork. Adept at diamond grading and analysis, ensuring client trust while fostering strong relationships. Committed to continuous improvement and adapting to fast-paced environments.
Overview
2025
years of professional experience
Work History
Blue Nile
Diamond Expert
08.2020 - 10.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Communicated the Blue Nile Difference , instilling trust in BN Brand.
- Managed high volume of sales calls.
- Built Special Orders and Custom Orders Requests.
- Worked on Diamond Upgrades and Repairs.
- Took lead on customer escalations, setting right expectations w/clients.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Amidon Jewelers
Fine Jewelry Sales Associate
03.2019 - 08.2019
Job overview
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Informed customers of upcoming promotions.
- Completed store opening and closing procedures as per company guidelines.
- Collaborated with the management team to strategize sales techniques and improve overall store performance.
Amidon Jewelers
Retail Sales Associate
03.2019 - 08.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Tiffany & Company
Operations Specialist
02.2018 - 08.2018
Job overview
- Completed daily task of orders fulfillments and repairs.
- Demonstrated passion as Tiffany Brand Ambassador by Providing Tiffany Touch to each client.
- Applied deep knowledge of product and service.
- Provided outstanding client service and inventory management.
Good Fortune Jewelry
Gemologist
10.2012 - 10.2017
Job overview
- Cultivated strong relationships with clientele through exceptional customer service skills and personalized attention to their needs.
- Conducted thorough diamond grading and analysis for accurate appraisal reports, ensuring client trust and confidence.
- Enhanced customer satisfaction by providing expert gemstone identification and valuation services.
- Maintained professional membership affiliations within key industry organizations, staying connected with peers while enhancing personal expertise through continued education courses.
- Contributed to the overall success of the company by consistently meeting or surpassing sales targets through exceptional service and expertise.
- Measured and graded diamonds on basis of clarity, symmetry, color and polish.
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
Ross Simons
Luxury Jewelry and Timepieces Sales Professional
2012 - 09.2012
Job overview
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Tagged and prepared new merchandise for retail sales.
- Maintained updated knowledge of current trends and popular products in the retail industry.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
Education
Gemological Institute of AmericaCarlsbad, CA
GIA Diamond , Colored Stones, Gem ID Diplomas, AJP from Gemology
06-2016
University Overview
- Professional Development: GIA Graduate Diamond , Colored Stones, Gem ID Diplomas
- GIA AJP ( Accredited Jewelry Professional )
- Tiffany Touch Professional Sales Training. NY, NY.
- Optimum Plus Professional Sales Training.
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking
- Time management
- Computer skills
- Attention to detail
- Flexible and adaptable
- Active listening
- Empathy and patience
- Goal oriented
- Resilience & Stress Management
- Proactive Problem Solving
- Adaptability & Growth Mindset
- Disciplined Execution & Productivity
Russian
Excellent English / Russian Language Communications Skills.
Languages
English
Native or Bilingual
Timeline
Diamond Expert
Blue Nile
08.2020 - 10.2024
Fine Jewelry Sales Associate
Amidon Jewelers
03.2019 - 08.2019
Retail Sales Associate
Amidon Jewelers
03.2019 - 08.2019
Operations Specialist
Tiffany & Company
02.2018 - 08.2018
Gemologist
Good Fortune Jewelry
10.2012 - 10.2017
Luxury Jewelry and Timepieces Sales Professional
Ross Simons
2012 - 09.2012
Gemological Institute of America
GIA Diamond , Colored Stones, Gem ID Diplomas, AJP from Gemology