Alina Pierce
Blue Nile
Fort Lauderdale,US
13
years of professional experience
Results-oriented sales professional with 16+ years of fine jewelry experience. Possessed an in-depth understanding of sales strategies to maximize profits. Applied strong communication skills and product knowledge. Effectively used storytelling techniques to close sales. Connected to every client on an emotional level , building trust , and fostering relationships. Built trust in company by communicating and promoting on various jewelry brands, like Tiffany and Blue Nile. Took lead on customer escalations. Followed up...followed up...followed up.
Committed to continuous improvement and adapting to fast-paced environments.
" Sales are not about closing deals; they are about opening relationships."
" Sales rarely get better by just waiting around' -Coleen Francis.
" Devote the rest of your life to making progress" -Epictetus.
"Ego is the enemy. Always stay a student"- Ryan Holiday.
Work History
GIA Diamond Expert. Phone Sales.
4 Years 2 Months- Negotiated and closed high-value sales calls resulting in over $1M in annual revenue"
- Never missed a shift , worked to cover other people when needed. Worked all Holidays and Weekends(Every Saturday and Sunday). Covered various hours to support company needs.
- Self-motivated, with a strong sense of personal responsibility.
- Communicated the Blue Nile Difference , instilling trust in BN Brand.
- Built Special Orders and Custom Orders Requests.
- Worked on Diamond Upgrades and Repairs.
- Took lead on customer escalations, setting right expectations w/clients.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Fine Jewelry Sales Associate
5 Months- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Informed customers of upcoming promotions.
- Completed store opening and closing procedures as per company guidelines.
- Collaborated with the management team to strategize sales techniques and improve overall store performance.
Operations Specialist
6 Months- Completed daily task of orders fulfillments and repairs.
- Demonstrated passion as Tiffany Brand Ambassador by Providing Tiffany Touch to each client.
- Applied deep knowledge of product and service.
- Provided outstanding client service and inventory management.
Gemologist. Sales Professional . Key Holder.
5 Years- Managed client inquires via phone and email.
- Consigned and Priced Fine and Estate Jewelry.
- Evaluated and priced fine antiques, estate , modern jewelry.
- Conducted thorough diamond grading and analysis for accurate appraisal reports, ensuring client trust and confidence.
- Maintained professional membership affiliations within key industry organizations, staying connected with peers while enhancing personal expertise through continued education courses.
- Contributed to the overall success of the company by consistently meeting or surpassing sales targets through exceptional service and expertise.
- Measured and graded diamonds on basis of clarity, symmetry, color and polish.
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
Assistant Store Manager
6 Months- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Luxury Jewelry and Timepieces Sales Professional
9 Months- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Tagged and prepared new merchandise for retail sales.
- Maintained updated knowledge of current trends and popular products in the retail industry.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
Education
GIA - Gemology
- Professional Development: GIA Graduate Diamond , Colored Stones, Gem ID Diplomas
- GIA AJP ( Accredited Jewelry Professional )
- Tiffany Touch Professional Sales Training. NY, NY.
- Optimum Plus Professional Sales Training.
Skills
Teamwork and collaboration
Timeline
GIA Diamond Expert. Phone Sales.
Blue Nile
08.2020 - 10.2024Read More
Fine Jewelry Sales Associate
Amidon Jewelers
03.2019 - 08.2019Read More
Operations Specialist
Tiffany & Company
02.2018 - 08.2018Read More
Assistant Store Manager
Regal Jewelry
03.2013 - 09.2013Read More
Gemologist. Sales Professional . Key Holder.
Good Fortune Jewelry
10.2012 - 10.2017Read More
Luxury Jewelry and Timepieces Sales Professional
Ross Simons
12.2011 - 09.2012Read More
GIA Diamond , Colored Stones, Gem ID Diplomas, AJP
GIA from Gemology
Read More