Alina Siraeva
Astoria,NY
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
La Grande Boucherie
05.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Server
Cafe Fiorello
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Head Bartender
Off The Hook Bar & Grill
05.2020 - 08.2022
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server
Cilantro
02.2022 - 05.2022
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Siena Cafe
02.2021 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Bartender
TSQ Brasserie
11.2019 - 05.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Brae Burn Country Club
05.2018 - 10.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Administrator/Designer
Storemood
02.2016 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
Skills
- Teamwork and Professionalism
- Multitasking Abilities
- Mixology Techniques
- Outstanding Customer Service
- Strong Work Ethic
- Puntuality
- Menu Memorization
- Calm Demeanor
Certification
TIPS certified
Food Handlers License holder
Additional Information
Dritan Alikaj - current manager, +1 917 981 8596
Jonathan Zambrano - former manager, known for 4 years, +1 914 319 3806
LANGUAGES
English
Russian
Tatar
Spanish
Timeline
Server
Cafe Fiorello
02.2024 - Current
Server
La Grande Boucherie
05.2022 - Current
Server
Cilantro
02.2022 - 05.2022
Server
Siena Cafe
02.2021 - 01.2022
Head Bartender
Off The Hook Bar & Grill
05.2020 - 08.2022
Bartender
TSQ Brasserie
11.2019 - 05.2020
Server
Brae Burn Country Club
05.2018 - 10.2019
Administrator/Designer
Storemood
02.2016 - 04.2018