Alina White
Lake City,FL
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Versatile and results-driven professional with experience at Customer Impact, I excel in merchandise planning and customer relations. Demonstrated success in boosting sales through effective displays and enhancing customer satisfaction. Skilled in audit reporting and multitasking, I prioritize efficiency and service quality, contributing to significant process improvements and positive customer experiences.
Overview
11
11
years of professional experience
Work History
Independent Merchandiser
Customer Impact
02.2023 - Current
- Maintained open lines of communication with supervisors for timely reporting of completed tasks and updates regarding any issues encountered.
- Increased sales by effectively setting up and maintaining product displays in various retail stores.
- Strengthened relationships with store managers through regular communication and collaborative problemsolving.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable assistance.
- Coordinated seasonal promotions to drive sales during peak periods.
- Contributed to successful product launches by creating attractive displays that captured consumer attention.
Independent Auditor/Mystery Shopper
Presto Shopper
02.2023 - Current
- Provided detailed documentation on audit findings.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Followed established auditing processes to meet internal and regulatory requirements.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Communicated with auditees staff to obtain necessary information for audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Personal Shopper
Instacart
02.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Waitress
Huddle House
02.2014 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
Key West High School
05-2005
Skills
- Merchandise planning
- Audit reporting
- Customer service standards
- Planning and organization
- Strong multitasking
- Organization
- Customer relations
- Process evaluations
- Assertiveness
Timeline
Independent Merchandiser
Customer Impact
02.2023 - Current
Independent Auditor/Mystery Shopper
Presto Shopper
02.2023 - Current
Personal Shopper
Instacart
02.2020 - Current
Waitress
Huddle House
02.2014 - 03.2020
High School Diploma -
Key West High School