ALINA YAKUBOVA
Forest Hills,NY
Summary
Dedicated and personable dental/medical receptionist with over 5 years of experience in efficiently managing front desk operations and providing exceptional patient care. Proficient in appointment scheduling, insurance verification, and electronic health record management. Skilled in greeting patients warmly, addressing inquiries, and ensuring a welcoming atmosphere. Strong attention to detail and ability to multitask effectively in a fast-paced environment. Committed to maintaining patient confidentiality and upholding highest standards of professionalism. Seeking to leverage expertise to contribute to a dynamic healthcare team.
Overview
9
9
years of professional experience
Work History
Dental Office Receptionist
Roslyn Family Dental
06.2022 - Current
- Greet patients warmly and assist them with check-in procedures.
- Schedule appointments efficiently, coordinating with patients and dental staff.
- Manage patient records accurately, ensuring confidentiality and compliance with regulations.
- Process insurance claims and handle billing inquiries with professionalism and attention to detail.
- Maintain the cleanliness and organization of the reception area, creating a welcoming environment for patients and visitors.
- Verify patient insurance coverage and eligibility, explaining benefits and financial responsibilities clearly.
- Follow up with patients regarding upcoming appointments, reminders, and any necessary pre-visit instructions.
- Handle incoming and outgoing correspondence, including mail, faxes, and emails, and distribute them to the appropriate personnel promptly.
- Assist in maintaining inventory levels for office supplies and ordering new supplies as needed.
- Coordinate with laboratories for the pickup and delivery of dental prosthetics and materials.
- Assist with the coordination of patient referrals to specialists as required.
Medical Receptionist/Front Desk
Queens Star Medical
10.2018 - 06.2022
- Greet patients and visitors in a friendly and professional manner, creating a positive first impression of the medical facility.
- Schedule patient appointments accurately, coordinating with medical staff and ensuring efficient use of clinic resources.
- Maintain patient records and update electronic health records with current information and medical history.
- Verify patient insurance coverage and eligibility, explaining coverage details and financial responsibilities as needed.
- Answer phone calls and emails promptly, providing information, scheduling appointments, and directing inquiries to appropriate departments.
- Coordinate referrals to specialists and diagnostic facilities, ensuring timely communication and follow-up with patients.
- Manage office supplies and equipment, ordering new supplies and arranging maintenance as necessary.
- Ensure compliance with patient privacy regulations, such as HIPAA, and maintain confidentiality of patient information.
Front Desk Medical Receptionist
Mega Vision Center
04.2018 - 08.2018
- Scheduled and confirmed patient appointments and consultations
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Ordered and maintained supply inventory for medical office
- Completed relevant insurance and other claim forms.
Hospital Volunteer Medical Receptionist
Northwell Health Forest Hills Hospital
07.2015 - 02.2016
- Checked patients in and out for appointments
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Answered multi-line phone system and directed callers to requested personnel and departments
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel
- Conducted patient intake interviews to collect medical information and insurance details.
Education
Bachelor of Arts - Psychology
Touro College
New York, NY06.2024
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2016
Skills
- Eaglesoft Software
- EClinicals Software
- Patient scheduling
- Knowledge of dental terminology
- Understanding of dental insurance
- Insurance Verification
- Supervision & leadership
- Organization
- Decision-making
- Communication
- Computer skills
- Organizational skills
- Friendly, positive attitude
- Critical thinking
Languages
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Dental Office Receptionist
Roslyn Family Dental
06.2022 - Current
Medical Receptionist/Front Desk
Queens Star Medical
10.2018 - 06.2022
Front Desk Medical Receptionist
Mega Vision Center
04.2018 - 08.2018
Hospital Volunteer Medical Receptionist
Northwell Health Forest Hills Hospital
07.2015 - 02.2016
Bachelor of Arts - Psychology
Touro College
High School Diploma -
Forest Hills High School
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