Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karena M. Buchholtz

Fairbanks,AK

Summary

Enthusiastic customer service expert eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of conflict resolution and adhering to organizations policies in order to have continuity of care. Motivated to learn, grow and excel in medical industry.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Helmbrecht Dental/ Chang Family Dental
Fairbanks, AK
07.2015 - Current
  • Answered and managed incoming calls and emails
  • Maintained master calendar and scheduled new appointments based on provider availability
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Educated patients on treatment procedures and post-procedure home care

Front of House Manager

University of Alaska Fairbanks
Fairbanks, AK
06.2012 - 07.2015
  • Handled guest complaints quickly using communication and deescalation techniques, while maintaining a positive dining experience for everyone
  • Monitored all FOH staff certifications to ensure compliance with industry standards
  • Cultivated long-lasting relationships with outside vendors
  • Maximized employee morale and corrected performance issues in accordance with established standards

Guest Services

Princess Cruise Lines/ Holland America
Fairbanks, AK
04.2010 - 09.2012
  • Checked schedule of events to complete pre-planning and prevent issues
  • Developed guest relationships to achieve high level of satisfaction
  • Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable

Education

Bachelor of Science - Nursing

Unversity of Alaska Anchorage
Anchorage, AK
2020

Associate of Applied Science - Nursing

University of Alaska Fairbanks
Fairbanks, AK
2018

Skills

  • Hospital Experience
  • Dental charting
  • Dental staff assistance
  • Dental office administration
  • CPT/ICD-9 and dental coding
  • Knowledge of dental insurance
  • Dressing changes and applications
  • Adaptive to changing environments
  • CPI/ Nonviolent crisis intervention training
  • Direct patient care
  • Basic Life Support Certification
  • Patient confidentiality

Certification

BLS certified through American Heart Association, expires Oct 2020

Nonviolent Crisis Intervention Training, CPI through FMH, expires Dec2020

Timeline

Dental Receptionist

Helmbrecht Dental/ Chang Family Dental
07.2015 - Current

Front of House Manager

University of Alaska Fairbanks
06.2012 - 07.2015

Guest Services

Princess Cruise Lines/ Holland America
04.2010 - 09.2012

Bachelor of Science - Nursing

Unversity of Alaska Anchorage

Associate of Applied Science - Nursing

University of Alaska Fairbanks