Customer Service
Open To Work
Carrie Cassady
Northeast Animal Hospital
Tallahassee,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Front Desk Lead ReceptionistFront Desk ReceptionistIndependent ContractorCustomer Service Representative
Work Type
Full TimeContract Work
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offCareer advancementPersonal development programsHealthcare benefitsPaid sick leave4-day work week
1
Language
1
Certification
30
years of professional experience
Committed and Motivated Front Team Member with exceptional customer service and decision making skills. Strong work ethic with professional demeanor and great initiative. My goal is to be a loyal successful addition to my community, employers, employees and clients. Authorized to work in the US for any employer
Work History
Veterinary Assistant/Receptionist
8 MonthsFront Desk Lead Receptionist
4 Years- Greeting and welcoming clients and pets providing a positive first impression of our Veterinary Emergency Hospital
- Managing a high volume of incoming calls, efficiently routing them to the appropriate Hospital Managers and Veterinarian's
- Scheduling appointments and maintaining calendars for Specialty DVM and procedures
- Maintaining an organized reception area, ensuring cleanliness and professionalism at all times
- Assistance with administrative tasks such as filing, data entry, document preparation, daily and monthly accounting reports including cash deposits
- Responding to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Training of new receptionists on office procedures, phone etiquette, customer service practices and techniques for proper triage for pets with true emergencies
- Creation of a comprehensive manual outlining receptionist duties including standard operating procedures for reference purposes
- Resolving conflicts or issues between clients and employees professionally, while maintaining composure and empathy
- Supporting team members and Veterinarian's by managing their calendars effectively, in which resulted in increased productivity across the hospital
- Demonstrating problem-solving skills when handling difficult situations or demanding clients
- Most importantly forming awesome and trusting relationships with my fellow colleagues and clients
Front Desk Receptionist
2 Years 6 Months- Adjusting, explanation of, collecting payment for surgery and treatment plans with clients.
- Usuage of Cornerstone Veterinarian program, email, faxing, filing, answering multi line phone system. Preparing charts and records of patients seeing our Veterinary Specialist.
- Going over Covid protocols with clients for their safety.
- Experience with working Internal Medicine, Urgent Care and Speciality Surgeons in a Veterinarian environment.
Military Spouse
21 Years 4 Months- Former United States Marine Corp spouse. Traveled and located throughout the United States and in Europe. During the years that show "no work experience", my focus was being a supportive Military wife, managing our household duties and abiding by Military protocols during long deployments and special assignments.
Independent Contractor
7 Months- Medical Records Audit Specialist. Maintained electronic medical records for clients. Verified record copies for accurate information. Determined and implemented techniques to improve retrieval process. 90% travel to clinical sites to review and obtain medical records. Streamlined day-to-day office processes to meet deadlines. Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
Education
Business Management (Continuing)
General Studies (Associates)
High school (HS Diploma)
Skills
Management
Productivity software
Customer complaint resolution
Veterinary software
Medical Office Experience
POS systems
Appointment scheduling
Animal feeding
Animal enrichment activities
Providing product information
Training and development including risk management
Customer service (10+ years)
Counting cash
Client invoicing
Companion animal handling
Cash and credit deposit preparation including data security
Multitasking and prioritization with data entry documentation
Insurance verification
eligibility and admissions
Time management
English
Patient interaction
Veterinary emergency care
Confidential information handling
Google Workspace
Electronic health records (EHR) management
Computer operation
Sales experience within healthcare
Managed care
Patient and customer care assessments
Guest services
Order assistance
Animal enclosure cleaning
Invoicing
Veterinary receptionist experience
Veterinary diagnosis explanation
HIPAA
Background checks
Veterinary client education
Live animal transportation
Medical Receptionist
Animal handling
Veterinary critical care experience
Marketing
Microsoft Word
Basic math
Case management
Medical Terminology
Managing patient records
Accounting
Multi-line Phone Systems
Childcare
Coordinate and oversee office and program activities
Calendar management
Personal assistant experience
Financial management
Customer inquiry handling
Invoice processing
Detailed and Organized (10+ years)
Record keeping
Meeting scheduling
Client follow-up
Driving (10+ years)
Clerical experience
Self-starter
resourceful and strong problem solver
Animal watering
Greeting customers
Payment processing
Attention to detail
Complaint handling
Research
Achieving HIPAA compliance
Animal restraint
Veterinary aftercare instruction delivery
Veterinary medical result communication
Veterinary treatment plan discussion
Technical Proficiency
EMR Systems
Front desk
Administrative experience within healthcare
Zoom
Animal care - Animal care experience (6-10 years)
Travel scheduling
Animal hospital experience
Public
customer relations and administrative support
Data entry
Veterinary administrative support - Veterinary administrative support experience (6-10 years)
Supervising experience
Hospital experience
Certification
- Driver's License
- September 1990 to September 2027
Languages
English
Additional Information
As someone that has been the first face for clients to see, Being successful while helping clients in distress, anxious and discouraged, feel at ease with showing respect, empathy and compassion.
Timeline
Veterinary Assistant/Receptionist
Northeast Animal Hospital
11.2025 - 07.2026Read More
Front Desk Lead Receptionist
Allied Veterinary Emergency Hospital
09.2021 - 09.2025Read More
Front Desk Receptionist
Capital Veterinary Specialists
02.2019 - 08.2021Read More
Independent Contractor
Peak Health Solutions
08.2012 - 03.2013Read More
Military Spouse
National and International
01.1997 - 05.2018Read More
Wicksburg High School
High school (HS Diploma)
Read More
George C. Wallace Community College
General Studies (Associates)
Read More
Troy State of Dothan
Business Management (Continuing)
Read More