Jonathan Hernandez
Katy,TX
Summary
Diligent HVAC/R certified graduate with solid foundation in HVAC systems installation and maintenance. Proven track record of supporting technicians in troubleshooting and repairing various heating, ventilation, and air conditioning units. Demonstrated ability in efficient task management and effective communication within team settings. Comfortable working in extreme weather conditions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Quality Assurance Specialist
Rooms To Go Distribution Center
Brookshire, TX
11.2021 - 12.2024
- Oversaw the production of merchandise and performed daily audits for further processing by, staging, sorting, completing data entry, and other specific activities as needed. This work allows for merchandise with flaws to be accounted for and resolved.
- Ensured product compliance with industry regulations by staying up to date on relevant standards and guidelines. Implemented necessary changes to maintain conformance.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflow.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Provided regular updates to upper management on quality metrics by communicating consistency problems or production deficiencies.
Barista
Starbucks
Katy, TX
03.2020 - 11.2022
- Prepared high-quality beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on operational standards and beverage preparation techniques.
Supervisor
Kroger
Katy, TX
10.2018 - 02.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices and operational efficiency.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Monitored employee performance, providing feedback to enhance productivity and service quality.
Education
HVAC/R Technician -
Universal Technical Institute
Houston, TX03-2026
Skills
- Detail-oriented
- Heating systems
- System diagnostics
- Air conditioning
- EPA regulations
- Adaptable
- Problem-solving skills
- Customer service
- Team leadership
- Quality assurance
- Hand and power tools
Certification
- Universal EPA
Timeline
Corporate Quality Assurance Specialist
Rooms To Go Distribution Center
11.2021 - 12.2024
Barista
Starbucks
03.2020 - 11.2022
Supervisor
Kroger
10.2018 - 02.2020
HVAC/R Technician -
Universal Technical Institute