ALINE GUIMARAES
Pleasant Grove,US
Summary
Expertise in providing excellent customer service and resolving conflicts. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. A true go-getter with exceptional interpersonal skills. Dedicated to learning and growing. Worker who is meticulous and detailed and has a strong work ethic. With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks. Expert and knowledgeable in security, service, and clerical requirements. Organization Problem resolution Marketing Supervision Relationship development.
Overview
10
10
years of professional experience
Work History
Travel Agent
Best Travel USA LLC
01.2022 - Current
- Provided excellent, to new and existing clients, resulting in long-term relationships and new travel assignments
- Solved issues, improved operations, and provided excellent customer service
- Asked open-ended questions to better understand client needs and determine the best international travel offerings
- Developed a loyal clientele base due to my excellent listening and research skills, as well as a keen understanding of travel budgets
- Responded to questions, concerns, and complaints from clients and implemented appropriate solutions
- Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars
- Offered customers the best deals and well-researched travel options, successfully negotiating rates and increasing customer satisfaction.
- Conducted market research to investigate potential new travel destinations.
General Warehouse Worker
Nature's Distribuition
09.2022 - 03.2023
- Managed multiple projects at the same time using organizational and analytical skills.
- Distributed administrative tasks strategically among employees and provided guidance to help them perform better.
- I'm checking price tags, stock counts, and shelf merchandising.
- Completed large photocopying and shredding jobs and notified the vendor of any faulty machinery or equipment.
- Devised a method of distribution that allowed me to increase the number of articles distributed each day.
- Am responsible for preparing regular management reports.
- Am in charge of receiving and storing large quantities of stock.
- I was responsible for checking the quality of the products. Packing, organizing pallets and directing them to customer distribution.
- I developed the ability to lift around 70 pounds constantly for the distribution of the final product to the customer.
Travel Agent
Zion Tourismo LLC
09.2016 - 12.2021
- Informed clients traveling to insecure countries or locations about security concerns and protocols
- Discussed the advantages of purchasing travel insurance with clients
- Offered customers the best deals and well-researched travel options, successfully negotiating rates and increasing customer satisfaction
- Accepted credit and debit card payments and handled all sensitive data with professionalism and discretion
- Asked open-ended questions to better understand client needs and determine the best travel offerings.
Analyst
Itaú BBA
03.2013 - 07.2016
- Developed reporting and insights for investor relations meetings
- Schedule qualified Senior Account Executive appointments
- Keep track of customer information by gathering and entering the necessary information
- Documented acquisition valuations as well as earnings accretion and dilution models for public and private companies
- Increased team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols
- Used process mapping to look at the entire business flow and identify areas for improvement.
Education
Associate Degree - Marketing
Anhembi Morumbi University
12.2015
Skills
- High-Volume Environments
- Team Member Collaboration
- Proactivity
- Team Oversight
- General Housekeeping
- Packing Procedures
- Workforce Planning
- Performance Goals
- Picking and Packing
- Heavy Lifting
- Motivated Team Player
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Italian
Elementary
Timeline
General Warehouse Worker
Nature's Distribuition
09.2022 - 03.2023
Travel Agent
Best Travel USA LLC
01.2022 - Current
Travel Agent
Zion Tourismo LLC
09.2016 - 12.2021
Analyst
Itaú BBA
03.2013 - 07.2016
Associate Degree - Marketing
Anhembi Morumbi University