Richard Bowen
Pleasant Grove
Summary
Dynamic customer service professional with extensive experience at GoHealth LLC, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through empathetic communication and effective complaint resolution. Skilled in CRM and dedicated to achieving performance metrics, fostering loyalty and trust among clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent
GoHealth LLC
07.2019 - 10.2025
- Resolved customer inquiries efficiently to enhance satisfaction levels.
- Monitored performance metrics to ensure adherence to quality standards.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Customer Service Agent
Teleperformance USA
04.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Parts Counter Sales
BMW of Pleasant Grove
02.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Lines Insurance Agent
Low VA Rates Insurance
10.2017 - 01.2018
- Managed client relationships to ensure satisfaction and retention of personal lines insurance policies.
- Analyzed client needs and provided tailored insurance solutions for optimal coverage.
- Conducted regular policy reviews to identify gaps and recommend appropriate adjustments.
Personal Lines Insurance Agent
Farm Bureau Financial Services
08.2017 - 10.2017
- Collaborated with underwriters to expedite policy approvals and endorsements efficiently.
- Educated clients on coverage options, enhancing understanding of personal lines products.
- Analyzed client needs and provided tailored insurance solutions for optimal coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
Traveling Trainer, Software Tester, Client Support
Dealertrack
06.2006 - 07.2017
- Recommended changes and corrections to developers for optimal software performance and usability.
- Documented testing procedures for developers and future testing use.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
No Degree - General Studies
Ricks College
Rexburg, IDHigh School Diploma -
Colfax High School
Colfax, CA06-1984
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relationship management (CRM)
- Call control
- Inbound call management
- Relationship building
- Phone etiquette
Certification
- Licensed Agent for P&C, Life and Health - EXP. March, 2026
Timeline
Customer Service Agent
GoHealth LLC
07.2019 - 10.2025
Customer Service Agent
Teleperformance USA
04.2019 - 06.2019
Parts Counter Sales
BMW of Pleasant Grove
02.2018 - 03.2019
Personal Lines Insurance Agent
Low VA Rates Insurance
10.2017 - 01.2018
Personal Lines Insurance Agent
Farm Bureau Financial Services
08.2017 - 10.2017
Traveling Trainer, Software Tester, Client Support
Dealertrack
06.2006 - 07.2017
No Degree - General Studies
Ricks College
High School Diploma -
Colfax High School