Tyeisha Quinn
Homestead,FL
Summary
Certified Nursing Assistant
I'm looking to obtain a professional career with the opportunity to grow, use my prior education and work experience to successfully enhance the quality and assurance within the company. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Alorica Customer Service Solutions
08.2019 - Current
- Assisted customers over the phone, email, and online chat to resolve their questions or concerns
- Maintains and update customers information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Conversational patient and confident, with a positive attitude
- Ability to use phones and computer systems
- Upsells to customers as necessary
Customer Service Representative
Inktel Contact Center Solutions
11.2018 - Current
- Answered constant flow of customer calls emails with minimal wait times.
- Update account information to Maintain customer records
- Providing Excellent Customer Service
- Handled customer inquiries and suggestions courteously and professionally.
Member Services Representative
Molina Healthcare Inc
10.2019 - 02.2020
- Support member needs for basic inquiries and assistance involving their eligibility, ID cards, Member Insurance
- Portal, PCP changes, and personal information updates
- Supports members or providers on routine or simple issues
- Accurately documents all calls
- Achieves individual performance goals as it relates to call center objectives
- Provides excellent customer service
Human Resources Recruiter
US Security Associates
05.2016 - 11.2016
- Conduct Interviews Face to Face as well as over the phone
- Phone Screen Candidates
- Print, Copy, File Personal documents
- Fulfill tactical objectives through hiring and retaining employees
- Developing and Implementing recruiting strategy plans
- Hiring Candidates and proceeding them with the application process as well as training
- Working under Pressure but meeting Targets.
Patient Access Representative
Baptist Health Hospital
Miami, FL
12.2023 - Current
- Scheduling patient appointments (diagnostic, surgical, therapy, physician office visits and other procedure/ treatments.
- Obtain and verify necessary demographic and insurance information.
- Registers patients and enter data into scheduling systems.
- Knowledge of regulatory guidelines HIPAA, AHCA, EMTALA and medical compliance guidelines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attention to detail while completing assignments.
Education
Certification - Certified Nursing Assistant
Miami Dade Medical College
Miami Beach, FLSkills
- Human Resource
- Hr Generalist
- Hr Assistant
- Employee Relation
- Taleo
- Human Resources
- Customer Service
- Call Center
- CSR
- Customer Support
- Customer Care
- Kronos
- English
- Microsoft Publisher
- Live chat
- Workday
- Talent Acquisition
- Additional Information
- Knowledgeable in
- Microsoft Office, Adobe Connect and Publisher
- Works well in team atmosphere, productive decision making efforts and good time management
- Information Verification
- Case Management
- Empathetic and Genuine
- Documentation and Reporting
- Inbound Customer Service
- Microsoft Office Suite Proficiency
- File Management
- Service-Oriented Self-Starter
- Information Updates
- Database Research
- Outstanding Communication Skills
- CRM Software
- Exemplary Work Ethic
- Billing Inquiries
- Customer Relations
- Customer Relationship Management (CRM)
- Electronic Recordkeeping
- Patient Assessment
- Vital Signs Monitoring
- Infection Control
- Mobility Assistance
- Resident Support
- Care Plan Implementation
- Data Collection
- Vitals Monitoring
- Patient Observation
- Electronic Charting
- Supply Restocking
- First Aid Certification
- Patient Evaluations
- Patient Assessments
- HIPAA Compliance
- Clinical Documentation
- Conducting Intakes
- Wound Care
- Specimen Collection
- Patient Relations
- Health Education
- CNA Certification
- Medical Terminology
- Surgical Preparation
- Basic Life Support
- Feeding Assistance
- Injury Prevention
- Emergency Response
- Care Monitoring
- Quality Assurance
- CPR Certification
- Medical Terminology Knowledge
- Patient Safety Management
- Calm Under Stress
- Observation Documentation
- Blood Sugar Monitoring
- Attention to Detail
- Room Cleaning and Restocking
Certification
- CNA - Certified State Registered Nurse Assistant
Timeline
Patient Access Representative
Baptist Health Hospital
12.2023 - Current
Member Services Representative
Molina Healthcare Inc
10.2019 - 02.2020
Customer Service Agent
Alorica Customer Service Solutions
08.2019 - Current
Customer Service Representative
Inktel Contact Center Solutions
11.2018 - Current
Human Resources Recruiter
US Security Associates
05.2016 - 11.2016
Certification - Certified Nursing Assistant
Miami Dade Medical College