Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Hi, I’m
Mathew Cole
Kingston,Jamaica
Summary
Overview
4
years of professional experience
1
Certification
Work History
Sutherlands Global
Customer Service Agent
12.2023 - 03.2025
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sweet Dreams Inn
Assistant Manager
01.2022 - 01.2023
Job overview
- Responsible for overseeing the front desk and housekeeping staff
- Creating task schedules
- Quality control
- Editing first-draft audits
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Aj'Seafood And Amusement Park
Sales Representative
05.2022 - 08.2022
Job overview
- Creating Marketing Campaigns for Amusement Park Rides
- Person to Person Sales
Northside Dental
Front Desk Receptionist
01.2021 - 01.2022
Job overview
- Setting Appointments
- Offering special assistance to special needs patients
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Wolmer's Boys' High School
Highschool Diploma
01.2020
University Overview
12 CSEc subjects and 8 Cape Units
Skills
- Problem Solving
- Human Resource Management
- Computer Programming
- Interpersonal communication skills
- Testing and debugging
- Microsoft Excel proficiency
Accomplishments
Accomplishments
Resolved a family crisis which led to the student feeling heard and supported, and encouraged them to seek help from trusted adults.
Resolved concerns about substance abuse which led to the student feeling understood and motivated to access counseling and support resources.
Certification
National Council on Drug Abuse
Extracurricular activities
Extracurricular activities
Student Managed Investment Fund - apprentice analyst (SMIF)
Student Managed Investment Fund - technology specialist (FINFIT)
Caribbean Dance Team - Dancer
Timeline
Customer Service Agent
Sutherlands Global
12.2023 - 03.2025
Sales Representative
Aj'Seafood And Amusement Park
05.2022 - 08.2022
Assistant Manager
Sweet Dreams Inn
01.2022 - 01.2023
Front Desk Receptionist
Northside Dental
01.2021 - 01.2022
Wolmer's Boys' High School
Highschool Diploma
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