Aline Kosloski

• Familiar with phone and radio systems
• Good working knowledge of law enforcement culture, 10 codes, Officer names, numbers and jobs.
• Proficient in SPPD Officer jurisdictions and geography.

• Entered package information into company's computer system.
• Checked inventory and selected products from specific locations based upon availability.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Examined claims forms and other records to determine insurance coverage.
• Answered questions posed by insured and attorneys.
• Collected pertinent information from customers to complete claims and legal files.
• Verified insurance claims and determined fair amount for settlement.
• Substantiated legitimate claims and denied unjustified claims.

• Provided accurate and appropriate information in response to customer inquiries while referencing the proper insurance document.
• Developed effective relationships with customers through clear communication.
• Maintained up-to-date knowledge of insurance policies and changes.

2001-2005 Active duty: Radar Operator during times at sea. Duties include: Tracking and identifying surface ships in vicinity, plotting and charting ship's course, encrypting, decoding and transmitting messages from own ship to other US Navy vessels, cleaning.

2005-2014 US Navy Reserves: Hospital Corpsman. Completed a 3 month school in San Antonio, Texas in 2012 which included an EMT course with Nursing. Active duty components include 2 weeks spent at a chest pain clinic in Richmond, Virginia and a birthing center in Seattle, Washington.

• Addressed customer service inquiries in a timely and accurate fashion.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Maintained up-to-date records at all times.

• Provide a professional, extraordinary, customer friendly service to each customer.
• Achieve set metrics such as sales goal, number of calls, and other pertinent metrics, recognizing sales opportunities and anticipate customer needs through active listening.