Aline Leblanc

• Meeting sales goals
• Data Entry Skills
• Keeping up with product and service info and update.
• Following up with customers.
• Handled customer complaints in a professional manner.

Disinfect the Operating Rooms between surgical procedure to assist with an efficient room turnover.

Set up OR with proper equipment needed for assigned procedure.

Performed CPR.

Stick and cleaned scrub sink area and center core.

Cleans and disinfects all equipment in OR, including removing sharp containers as needed.

Assisting with patient positioning.

Transports specimen as directed.

Great team player.

• Serve in a multifaceted capacity as a Office Manager, Patient Care Technician, and Medical Insurance Billing
• Engage, rollout, and manage new and existing patients, maximizing their overall experience and driving best practice initiatives
• Liaise with insurance companies, hospitals, doctors, and patients to ensure timely billing payments along with revenue-increasing services
• Oversee the day to day office support, taking patient vitals, and maintaining office inventory supplies
• Monitor client settlement summaries, accounts receivable reports, and billing profiles for accurate pricing
• Enforced highest level of safety protocols
• Successfully coded and billed $2M in total revenue
• Liaise between several departments, including Social/Community Programs, Medicare, and Patient Transportation thus enhancing patients overall care
• Provided exemplary, customized customer service to patients
• Functioned as a subject matter expert (SME) capable of managing complex issues regarding fraud, billing, payments, and therapy programs
• Educated customers on medical benefits

• Coached, mentored, and guided newly on-boarded employees on business protocol and sales procedures
• Provided constructive feedback to employees, prompting skill refinement and increased productivity
• Known in my department as a creative genius
• Cake designer extraordinaire
• Customers would request me by name for their complex customized orders, always exceeded customer expectations
• Recognized with the 2007, 2009, 2010, 2014 Customer Service Award (given to only 10 nominees storewide)
• Worked diligently obtaining a G-1, L1 rating on numerous annual evaluations (rating reserved for Top Tier performance leaders)
• Exceeded store opening metrics goals by 2% of expected bakery revenue
• Promoted several times throughout tenure for exemplary work