Brad Atkins
Results-driven Sales Ops Support Associate with over 10 years of experience in customer relations and technical support. Demonstrated ability to improve customer satisfaction through effective issue resolution and collaboration with cross-functional teams.
Detail-oriented professional known for exceptional customer service and proactive problem-solving skills. Successfully led initiatives to enhance service delivery and reduce response times, driving higher customer satisfaction rates.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
These skills will transition into my success as a Client Relationship Representative.
Work History
Sales Ops Support Assoc (II)
9 Years 11 Months- Provided exceptional customer support for software and hardware inquiries.
- Assisted in troubleshooting technical issues, ensuring timely resolutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Developed training materials for new staff on system functionalities.
- Led initiatives to streamline support ticket resolution workflows, improving efficiency.
- Analyzed customer feedback to identify trends and recommend enhancements.
- Implemented best practices in customer engagement strategies, boosting satisfaction levels.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Created, prepared, and delivered reports to various departments.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Delivered prompt resolutions to complex issues through effective escalation management and collaboration with specialized departments.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted sellers with platform requirements for renewals and upgrades.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
- Supported team with knowledgeable administrative assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma
Skills
FOCUS Award
Awarded Cardtronics global "FOCUS" Award in 2017 for the work and dedication that I brought to the AMPM portfolio. Having the ability to retain customers but bring in new customers on a consistent basis.