Aline Ortega
Huntington
Summary
An experienced operations and project coordination professional with 8+ years navigating diverse roles in finance, entertainment, marketing, and community support. My journey, including moving overseas to New York in 2016 and raising two children, has deeply cultivated my resilience, problem-solving skills, and ability to thrive in dynamic environments. Fluent in Portuguese and English, I'm adept at managing complex logistics, building strong relationships, and ensuring smooth operations, eager to apply my robust skill set in a challenging corporate role.
Overview
18
18
years of professional experience
Work History
AUPAIR PROGRAM COORDINATOR
Cultural Care
01.2023 - Current
- Partner Onboarding: Manage full onboarding cycle for new Au Pairs and Host Families, ensuring successful program engagement.
- Operational Support: Provide proactive support as primary contact for conflict resolution to enhance program operations.
- Process Improvement: Identify and implement process improvements in enrollment and support workflows to increase efficiency.
- Community Building & Acquisition: Organize local community meetings to foster program growth and focus on acquisition / leads for new program participants.
BUSINESS ANALYST
HSBC Global Banking and Markets
São Paulo
08.2013 - 08.2016
- Risk & Compliance Initiatives: Coordinated development of departmental risk committee and maintained annual control processes.
- Operational Insights: Generated comprehensive monthly reports on initiatives, incident management, and risk controls.
- Business Continuity Planning: Managed end-to-end business contingency plans to ensure operational resilience.
- Global Communication & Analysis: Conducted bilingual analysis (Portuguese/ English) to enhance communication across payments and risk teams in Brazil, UK, and India.
RADIO & TV PROMOTION COORDINATOR
Sony Music Entertainment Brasil
São Paulo
11.2009 - 12.2010
- Operational & Budget Management: Managed promotional budgets, purchase orders, and payment processes, ensuring fiscal control and timely campaign execution.
- Content & Asset Coordination: Coordinated distribution of new content and promotional assets to media partners, ensuring timely delivery for campaigns.
- Logistics & Event Execution: Directed logistical planning and coordination for artist performances, concerts, and promotional events, ensuring seamless broadcast and TV operations.
- Partner Relationship Management: Cultivated strategic promotional relationships with São Paulo radio stations, maximizing content exposure and regional marketing alignment.
ASSISTANT EVENTS COORDINATOR
Pop Trade (Trade Marketing Agency)
São Paulo
07.2007 - 07.2009
- End-to-End Event Coordination: Managed logistical planning and execution for client promotional events (e.g., Molico, MasterCard, Nestlé), ensuring seamless operations.
- Stakeholder & Vendor Management: Provided direct client assistance and coordinated effectively with affiliate agencies across multiple states.
- Logistics & Resource Control: Managed promotional asset distribution, casting, and controlled campaign budgets for various collateral.
- Client Liaison & Monitoring: Participated in client briefings and monitored ongoing events to ensure alignment and prompt issue resolution.
Education
BBA - Advertising & Markerting
Mackenzie University
São Paulo - Brazil12-2010
Skills
- Languages: Portuguese (Fluent), English (Fluent)
- Technical Skills: Operations Management, Process Optimization, Project Coordination, Budget Management, Data Analysis, Risk Management, Business Planning, Microsoft Office Suite, Google Workspace
- Core Competencies: Stakeholder Management, Objection Handling, Client Services, Cross-functional Collaboration, Relationship Building, Problem Solving, Conflict Resolution, Interpersonal Communication, Logistics Coordination, Adaptability
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
AUPAIR PROGRAM COORDINATOR
Cultural Care
01.2023 - Current
BUSINESS ANALYST
HSBC Global Banking and Markets
08.2013 - 08.2016
RADIO & TV PROMOTION COORDINATOR
Sony Music Entertainment Brasil
11.2009 - 12.2010
ASSISTANT EVENTS COORDINATOR
Pop Trade (Trade Marketing Agency)
07.2007 - 07.2009
BBA - Advertising & Markerting
Mackenzie University
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