ALINE PEREZ SALAZAR DRIEUX
Indianapolis,IN
Summary
Results-driven Customer Engineer and Product Specialist with a robust background in technical support and a commitment to continuous improvement at Cummins. Proven expertise in leveraging Lean manufacturing principles and data analysis to optimize processes, enhance efficiency, and elevate product performance. Acknowledged for exceptional problem-solving abilities, fostering cross-functional collaboration, and demonstrating leadership that consistently delivers high-quality, customer-focused solutions. Passionate about driving innovation and excellence in every project.
Overview
5
5
years of professional experience
Work History
Customer Engineer Product Specialist
Cummins
08.2025 - Current
- Act as senior technical liaison between OEMs and customers, guiding new product development programs from concept to launch.
- Develop and define technical specifications for integrating Cummins products into diverse customer vehicle applications.
- Implement innovative design configurations to deliver high-performance, cost-effective equipment and system solutions.
- Collaborate with sales and marketing teams to ensure customer-focused, optimized solutions that align with business goals.
- Drive cross-functional integration to achieve high-quality outcomes and strengthen customer relationships.
Senior Application Support Engineer
Cummins
06.2023 - 08.2025
- Act as technical liaison between OEMs and Cummins customers, representing customer needs in new product development.
- Provide technical support by troubleshooting issues, resolving complaints, and guiding product usage.
- Collaborate with engineering, product support, sales, and marketing teams to deliver accurate, customer‑focused solutions.
- Develop specifications and implement new engine designs to integrate Cummins products into diverse vehicle applications.
- Enhance usability by analyzing requirements and documenting procedures to improve functionality and streamline troubleshooting.
FES&P Engineer (Lean Manufacturing Engineer)
Faurecia CM
05.2022 - 06.2023
- Lead workshops to improve production processes, using KPIs to track and sustain results.
- Drive cross‑functional projects with Lean Six Sigma methods to eliminate waste and improve efficiency.
- Identify and lead major improvement initiatives, consistently delivering projects on time.
- Plan and oversee daily operations to exceed customer expectations and optimize performance.
- Collect and analyze plant data, recommending process improvements to management.
- Coach teams in Six Sigma problem‑solving and develop training on lean manufacturing culture.
- Ensure compliance with technical specifications and industry regulations while supporting troubleshooting efforts.
- Collaborate in project meetings to align engineering goals with business objectives.
Operations Intern
Faurecia CM
02.2021 - 05.2022
- Partner with engineers and operators to implement shop floor improvements that boost output and reduce costs.
- Review and optimize manufacturing processes to support efficient product flow and cost reduction.
- Investigate inefficiencies, explore new equipment, and recommend solutions to drive continuous improvement.
- Analyze data and create reports to identify priorities and root causes of manufacturing issues.
- Conduct standard work studies and develop documentation to train operators and improve consistency.
- Support daily operations and quality assurance by managing workflows and conducting production line inspections.
- Collaborate across teams to streamline processes, enhance efficiency, and align engineering goals with business objectives.
Education
Bachelor of Science - Mechanical Engineering, Mathematics
Indiana University-Purdue University
Columbus05.2023
Skills
- Hands-on math lab skills
- C/C programming
- Experienced with 3D modeling in Creo
- Lean production techniques
- Process improvement
- Technical documentation
- Technical support expertise
- Customer support
- Data interpretation
- Software installation
- Network configuration
LANGUAGES
Spanish: Native/ Bilingual
English: Native/ Bilingual
Timeline
Customer Engineer Product Specialist
Cummins
08.2025 - Current
Senior Application Support Engineer
Cummins
06.2023 - 08.2025
FES&P Engineer (Lean Manufacturing Engineer)
Faurecia CM
05.2022 - 06.2023
Operations Intern
Faurecia CM
02.2021 - 05.2022
Bachelor of Science - Mechanical Engineering, Mathematics
Indiana University-Purdue University