Aline Ribeiro
Orlando,FL
Summary
Accomplished at Itau Bank, I leveraged operations management and exceptional communication to exceed sales goals and enhance customer relationships. My expertise in customer service, coupled with a knack for strategic financial analysis, significantly boosted client satisfaction and business growth.
Overview
14
14
years of professional experience
Work History
Business Relationship Manager III
Itau Bank S/A
Rio De Janeiro, Brazil
07.2012 - 12.2017
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships..
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Collaborated closely with product development teams to ensure alignment between client requirements and offerings.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Uniclass Individual Relationship Manager
Itau Bank
Rio De Janeiro, Brazil
03.2009 - 06.2012
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Business Assistant
Itau Bank
Rio De Janeiro, Brazil
03.2007 - 05.2009
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Built solid rapport with external vendors ensuring timely delivery of goods/services without compromising on quality.
- Engaged with customers to build business relationships.
- Safeguarded sensitive information by establishing secure document storage systems and adhering to strict confidentiality protocols.
Management Assistant
Itau Bank
Rio De Janeiro, Brazil
12.2003 - 03.2007
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA (post Graduation) - Finance
IBMEC
Brazil02.2019
Bacharel - Business Administration
Universidade Estacio De Sa
BRAZIL06.2009
Skills
- Customer Service
- Time Management
- Client Relationships
- Excellent Communication
- Customer Relationships
- Written and verbal communication
- Banking
- Product Knowledge
- Service support
- Customer Relationship Management
- Deadline Management
- Credit History Review
Languages
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Business Relationship Manager III
Itau Bank S/A
07.2012 - 12.2017
Uniclass Individual Relationship Manager
Itau Bank
03.2009 - 06.2012
Business Assistant
Itau Bank
03.2007 - 05.2009
Management Assistant
Itau Bank
12.2003 - 03.2007
MBA (post Graduation) - Finance
IBMEC
Bacharel - Business Administration
Universidade Estacio De Sa