Aline Vazquez

• Assist members by answering inbound healthcare support calls.
• Clearly explain benefits, coverage, and available service options.
• Verify member information and update account records.
• Record call details in customer service systems.
• Follow HIPAA guidelines during sensitive customer interactions.

• Delivered direct nursing care to patients with complex medical conditions, including cardiac and renal diseases, enhancing patient stability and comfort. • Performed physical assessments, monitored vital signs, and reported changes in patient condition to the medical team. • Administered prescribed medications, closely monitoring patient responses and adverse reactions to ensure safety and efficacy. • Performed wound care and dressing changes using appropriate infection prevention techniques. • Assisted patients with daily care needs, mobility, positioning, and comfort while promoting safety. • Educated patients and caregivers on medications, home care, and warning signs requiring medical attention. • Accurately documented nursing assessments and interventions, facilitating effective communication and continuity of care.•Administered medications and monitored patient responses. • Administered medications and monitored patient responses. • Completed nursing assessments and updated care plans.

• Provided direct bedside care to critically ill patients, including patients with COVID-19 and acute respiratory distress. • Performed physical assessments and monitored vital signs, oxygen saturation, cardiac rhythms, and level of consciousness. • Recognized signs of clinical deterioration, promptly notified physicians, and assisted with emergency interventions to stabilize patients and enhance outcomes. • Administered prescribed oral and intravenous medications, monitored treatment responses, and reported adverse reactions to ensure optimal patient safety. • Provided oxygen therapy and monitored patients for changes in respiratory status and oxygen requirements. • Performed wound care, maintained vascular access devices, and provided urinary catheter and feeding tube care. • Assisted with repositioning, hygiene, mobility, and pressure injury prevention. • Monitored fluid intake, urine output, and fluid balance, reporting significant changes to the medical team. • Documented nursing interventions, monitored acute changes in patient condition, and communicated responses to treatment to inform care decisions.

• Delivered direct patient care and clinical support to adult and pediatric patients in a high-volume emergency department, ensuring timely and effective treatment. • Measured and documented vital signs, including blood pressure, heart rate, respiratory rate, oxygen saturation, and temperature. • Observed patients for changes in condition and promptly reported concerns to the nursing and medical teams. • Assisted with blood draws, specimen collection, wound care, medication administration, and bedside procedures under clinical supervision. • Assisted patients with hygiene, mobility, repositioning, and daily care needs while maintaining comfort and safety. • Supported safe patient transport and transfers between care areas. • Maintained accurate electronic medical records and communicated relevant patient information to the healthcare team.