Markia Thompson
San Bernardino,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
08.2022 - 10.2022
- Perform customer service support and meet clients’ day-to-day administrative needs with respect to health and welfare and/or defined benefit pension plans - Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up - Possess the ability to analyze and solve problems in a changeable work environment
Nanny
CARE.COM Inc
05.2022 - Current
- Transport children to and from school and extracurricular activities - Maintain a highly organized and clean household - Prepare dinner two-to-three times a week - Assure children complete and understand homework and all other assignments
KOHLS/ Material Handler
10.2021 - 12.2021
- Receive and process merchandise, including picking, packing, preparing and shipping orders and returns - Process and move merchandise productively, safely and accurately - Provide high quality internal and external customer service
Patient Service Representative
CVS Health
10.2019 - 12.2021
- Resolving patient questions efficiently - Providing high level customer service with empathy and compassion - Managing multiple systems - Electronic data entry of confidential information
Pharmacy/ Pharmacy Technician
ABC
06.2018 - 10.2019
- Preparing medications for dispensing - Electronic data entry of confidential information with sensitivity and discretion by HIPAA - Provide excellent customer service when handling patients in office and over the phone - Thorough inventory audits - Using system to very patient health insurance
Aerotek Staffing/ Nordstrom
09.2017 - 05.2018
- Receiving incoming pick tickets
- Locating products using technology - Retrieving orders according to product size, quantity etc
- Ensuring accuracy of orders - Picking/packing customer orders - Keep record of shipments - Prepare outgoing mail for distribution - Examine, Sort and Route Mail
Center/ Medical Assistant
Symonett Family Medical
04.2015 - 07.2015
- Medical referrals - Direct patient care - Vitals - Checking patients in/out - Greetings patients - Assisting physician with procedures
Education
Pharmacy Technician Certification -
American Career College
Ontario, CA10.2018
Diploma -
Cajon High School
San Bernardino, CA05.2015
Skills
- Quality Control
- Interpersonal Skills
- Reliable
- Punctual
- Call Documentation
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Customer Service and Assistance
- Electronic Information Systems
- Telephone Management
- Microsoft Internet Explorer
- Microsoft Outlook
- Microsoft Excel
- Answering Customer Questions
- Inbound and Outbound Calling
- Microsoft Office
- Call Transfers
- Time Management
- Active Listening
- Online Chat
- Dispensing Medications
- Answering and Routing Calls
- Patient Profile Setup
- Medication Documentation
- Prescription Filling and Labeling
- Cash Register Operation
- Wholesale Ordering
- Prescription Order Verification
- Organization and Prioritization
- Prescription Refill Fulfillment
- Judgment and Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Prescription Preparation
- Updating Medication Histories
- Stocking Shelves
- Manual and Automated Medication Dispensing
- Confidentiality and HIPAA
- Insurance Claim Processing Software
- Verifying Patient Data
- Quality Patient Care
- Detail-Oriented
Timeline
Customer Service Representative
Willis Towers Watson
08.2022 - 10.2022
Nanny
CARE.COM Inc
05.2022 - Current
KOHLS/ Material Handler
10.2021 - 12.2021
Patient Service Representative
CVS Health
10.2019 - 12.2021
Pharmacy/ Pharmacy Technician
ABC
06.2018 - 10.2019
Aerotek Staffing/ Nordstrom
09.2017 - 05.2018
Center/ Medical Assistant
Symonett Family Medical
04.2015 - 07.2015
Pharmacy Technician Certification -
American Career College
Diploma -
Cajon High School