ALINKAR SOUZA
Life Line (Connect America)
Rome,NY
36
years of professional experience
Dedicated Personal Response Associate effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with 2 years of career expertise in medical alert field. Pursuing leadership position with growth-oriented organization.
Work History
Personal Response Associate
4 Years 4 Months- Respond to incoming calls/signals by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures
- Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service
- Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system (Care Partners Connect, Saleforce.com)
- Perform off phone tasks as required (call back queue, call no messages, courtesy calls) in accordance with established protocols
- Troubleshoot maintenance signals when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted
- Meet departmental standards for calls per hour, after call work, average handle time and case quality
- Adhere to all company and departmental policies and practices
- Ensure that all required TEDS trainings are completed within expected timeframes
- Demonstrate behaviors that contribute to productive, supportive and caring work environment.
SHOPPER
2 Years 2 Months- Coordinate orders and delivery with shopping manager
- Work efficiently and at an acceptable pace
- Master the store layout for efficient picking procedures
- Pick, store, label products correctly, and arrange totes for easy access and proper delivery
- Works carefully to reduce shrink and damage of merchandise
- Retrieves and fills customers’ orders accurately and on time
- Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock)
- Follow proper hand washing, good sanitation, food storage and handling procedures, along with cleaning department equipment and tools
- Practice careful product handling and proper temperature storage of every product picked.
RETAIL SALE ASSOCIATE (PART TIME)
1 Year 10 Months- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Print service when it needs
- Maintains a clean and safe working environment
- Exhibits strong team-player and communication skills
- Sorting the daily mail
- Fax service when it needs
- Copy service when it needs
- Passport photo service
- Operates all equipment, software, and devices in an expert fashion.
Sushi Maker
6 Months- Prepare seaweed salad and squid salad
- Maintain neat and clean
- Pre label lids
- Record in log book
- Prepare food to put in containers
- Prepare for next days.
Traffic Emforcement Agent ( Level II )
8 Months- Petrol as per schedule places
- Check the vehicles on street
- Give violation tickets
- Direct the traffic flow in the intersection
- Help pedestrians
- Perform parade
- Block the box
- Vision Zero
- Detail in funeral and marathon.
Assistant of Account Executive and Shipping Coordinator
1 Year 6 Months- Place the order
- Email for rushing to oversea vendor
- Email to buyer
- Create VDS ( cost sheets )
- Make invoices/ memos
- Organize to ship
- Prepare ( Tag and Gift Boxes ) to give someone for help
- Print the label of FedEx and UPS
- Help the meeting that they need
- Assist to show the jewelries when the buyer comes
- Run EDI ASN.
Order Processing in Production department
2 Years- Tagged the code on each items
- Checked the order papers
- Arranged the jewelries from the save
- Prepared the jewelries as per order
- Organized the jewelries
- Checked the stocks
- Checked the customers’ return
- Checked every single styles after invoices and memos
- Checked the jewelries after return from contractor.
Cashier & Accountant
1 Year 4 Months- Answered the phone
- Checked the stock and daily invoices
- Added the new stock in system
- Entered all the stocks in data
- Collected the money from daily sales.
Health Equity Initiatives
4 Years 4 Months- Translated the Malaysia News from English to Burmese
- Interpreted between clients and the doctors from Burmese to English and vice versa
- Translated in some trainings for medical workers
- Acted as translator for patients
- Composed booklet by translating from English to Burmese
- Arranged the appointment with the clients on phone.
Tutor
20 Years- Visited students' home on time
- Helped students in Math, English and Biology
- Utilized new methods of teaching
- Taught two or three students simultaneously but they were in different level
- Created homework assignments checked their homework from school
- Ensured the students improved their grades
- Informed their parents on results
- Reported to their parents on learning disorders
- Communicate well with students
- Shared some general knowledge.
Education
Master's Degree in Zoology
Bachelor's Degree in Zoology
Skills
A highly motivated
energetic and reliable individual with strong organization skills. Excellent interpersonal and strong communication skills
Punctual
Microsoft word
Excel
Powerpoint
Call center experience
Microsoft Excel
Computer proficiency
Excellent communication
Timeline
Personal Response Associate
Life Line (Connect America)
06.2022 - CurrentRead More
RETAIL SALE ASSOCIATE (PART TIME)
UPS STORE
06.2020 - 04.2022Read More
SHOPPER
Amazon Prime Now
05.2020 - 07.2022Read More
Sushi Maker
KIKKA
12.2019 - 06.2020Read More
Traffic Emforcement Agent ( Level II )
NYPD (New York Police Department)
04.2019 - 12.2019Read More
Assistant of Account Executive and Shipping Coordinator
Effy Group ( B.H Multicom )
10.2017 - 04.2019Read More
Order Processing in Production department
JAY GEMS. INC
08.2015 - 08.2017Read More
Cashier & Accountant
U-Note Sdn,Bhd
12.2013 - 04.2015Read More
Health Equity Initiatives
12.2010 - 04.2015Read More
Tutor
12.1990 - 12.2010Read More
Rangoon University
Bachelor's Degree in Zoology
Read More
Rangoon University
Master's Degree in Zoology
Read More