Alioune Maguatt
Aviation Crew Chief
Charlotte,NC
Summary
Professional and well-versed in developing high-quality performance-minded teams, ready to tackle real-world challenges and achieve vital targets. Upholds company compliances, standards, procedures, and protocols while preparing and updating personnel for challenging tasks. Offering exceptional judgment, superior work ethic, and attention to detail combined with a reliable, dedicated nature. Summary Of Qualification Results-oriented professional with 15 years of Food Safety service and customer service experience in employee relations and communicating effectively with all levels of leadership, customers, and employees. Specializing in de-escalations with a track record of improving company leadership while assisting those who are interested in achieving their professional goals. In-depth knowledge of principles and processes of customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
1
1
Language
Work History
Crew Chief
American Airlines
Charlotte, NC
07.2022 - Current
- Communicate effectively with junior teams, promoting professional growth, addressing concerns promptly to maintain preventive maintenance on aircraft, identifying potential risks and creating contingency loading and unloading baggage, arrival, and departure utilizing saber system for DG creating NOTOC, conduct a supportive a thorough working environment for team members on key roles to maintain flexibility for all job functions needed to ensure a safe and timely aircraft return.
Quality Assurance Manager
MG Foods Canteen
Charlotte, NC
01.2022 - 08.2022
- Contributes to developing and executing product food safety and quality control programs, supports company goals, operational excellence, customer satisfaction, and producing wholesome foods
- Adhere to State USDA, FDA, FSMA regulations and requirements for HACCP, Sanitation, GMP's, along with company prerequisite programs, and meet corrective actions and preventive food safety standards accordingly
- Manage Allergen Program, ensuring accurate allergen labeling of finished food products and controlled prevention of allergen cross containment
- Performs risk-based Listeria monocytogenes sampling monitors bi-weekly visits to approximately 15 sites
- Evaluate results and pre-check with cross-functional teams along with the quality assurance manager, ensure corrective action plans are issued and pursued for coaching improving both measurable and positive results
- Schedule and engage meetings with production leadership management, ensuring adherence to compliance are met for all CCP's
- Establishes robust quality documentation traceability production pre-shipment verification, and order production supplies system
- Maintained departmental budget requirements
Fleet Service Agent
American Airlines, FSA
Charlotte, NC
07.2021 - 07.2022
- Coordinates cross-functional setup to resolve complex issues impacting fleet performances including equipment for aircraft arrival, wing walk, chock main gear upload, download aircraft, support gate check, and communication with senior leadership for additional tasks and findings
- Proactively monitors close flight, and assists in pushing the plane out of the gate when necessary
Assistant Production Manager
The Fresh Market
Charlotte, NC
11.2020 - 01.2021
- Manages daily operations safety protocols effectively ensuring all tasks are accurate and efficiently completed
- Ensuring all employees adhere to safety Performed food quality checks from vendors before acceptance of food(s)
- Delivering operating plans and growth objectives
- Deliver supplies
- Implement performance, quality, and efficiency measures to achieve aggressive production goals by providing excellent customer service
- Respond to customer inquiries regarding food service, and quality relations, by addressing customer complaints questions, and resolutions.
Fueling Supervisor
Charlotte Douglas International Airport
Charlotte
03.2019 - 11.2020
- Ensuring effective operations of air carrier fueling functions
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Translating directives to international pilots for aircraft refuel
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members during grievances
- Ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
- Uphold the company's commitment to Equal Employment Opportunity
Regional Fuel Dispatch Coordinator
Charlotte Douglas International Airport
Charlotte, NC
09.2018 - 03.2019
- Communicate flight release and fuel load information to appropriate operations
- Maintain lines of communication with line operations and air carriers using two-way radios
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements
- Coordinate operations with airline and ground handlers, maintain flight logs, and update flight schedules
- Coordinate with departments in billing for services rendered compile information for each flight and submit for final bill preparation
- Schedule flight accommodations upon flight delays, dispatch traffic via phone, assist in planning, control, and gate reassignments
- Passenger assistance services as needed, weigh and balance aircraft requirements following airline restrictions
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
Assistant Cook Manager
Icicle Seafood
Charlotte, NC
06.2012 - 08.2018
- Supervise and support over 400 staff members, as head chef in managing daily operations, including scheduling, budgeting, and purchasing necessary supplies
- Monitor plant sanitation and employee practices to ensure compliance with State & Federal regulations, Customer Requirements, and 3rd Party Audit standards
- Work in a remote location onboard a vessel and in a multi-cultural environment
- Prepared high-quality dishes efficiently under time constraints, maintaining consistency in taste and presentation during peak hours
- Delight customers and provide them with prompt and courteous service or assistance
- Maintained high standards of cleanliness and sanitation by enforcing strict adherence to food safety guidelines within the kitchen staff
- Train new Seafood employees, and cross-train other staff in the Seafood department
- Control freshness by coding all products and pulling out-of-code merchandise daily
- Adapt to ever-changing high-volume demands of retail while working in a cross-functional team environment
- Build and publish production reports to accurately track throughput, yield, and labor costs
- Ensured timely delivery of meals during catering events, coordinating efforts between the kitchen team members for seamless execution
- Working with Plant Manager to set measurable production objectives for the season
- Oversee the production of safe and high-quality products with a keen focus on recovery and throughput
- Implemented cost-saving measures through careful ingredient selection without compromising dish quality or taste profiles
- Always observe shift operating hours as scheduled
- Enhanced kitchen efficiency by streamlining meal preparation processes and effectively delegating tasks to team members
- Check products for quality, count, and condition
- Check and verify incoming shipments to ensure that items listed on vendor invoices are all delivered
- Observe all store rules and Company Policies
- Collaborated closely with other departments such as front-of-house staff to ensure smooth service flow during busy periods.
HMS Host
Charlotte Douglas International Airport
Charlotte, NC
09.2001 - 06.2012
- Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts, or stores
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
- Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Uses judgment and discretion to resolve routine questions and problems and refers more complex issues to higher levels
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Monitors progress towards unit goals and assigns associates to meet those objectives
- Provides input and recommendations for hiring, firing, advancement, promotion, or any other status change of associates within the store
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Consistently provides direct reports and/or indirect reports with support, coaching, and encouragement necessary to achieve business goals
- Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers
- Develop and implement plans that will motivate and recognize direct reports and/or indirect reports for their performance
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor’s degree - business management
University of Nouakchott
Certification
NEHA HACCP Manager Certified, 12/2021
PCQI (Preventive Control Qualify Individual), 03/2023
Skills
Crew chief American Airlines
Communicate with my team about what coming and going up, assist with arrival and departure, load and unload bag, utilize saber for Any DG to create NOTOC,support the team in all job functions needed to accomplish a safe and timely aircraft tur chief American Airlines
Communicate with my team about what coming and going up, assist with arrival and departure, load and unload bag, utilize saber for Any DG to create NOTOC,support the team in all job functions needed to accomplish a safe and timely aircraft tur
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekPaid time off401k matchWork from home optionTimeline
Crew Chief
American Airlines
07.2022 - Current
Quality Assurance Manager
MG Foods Canteen
01.2022 - 08.2022
Fleet Service Agent
American Airlines, FSA
07.2021 - 07.2022
Assistant Production Manager
The Fresh Market
11.2020 - 01.2021
Fueling Supervisor
Charlotte Douglas International Airport
03.2019 - 11.2020
Regional Fuel Dispatch Coordinator
Charlotte Douglas International Airport
09.2018 - 03.2019
Assistant Cook Manager
Icicle Seafood
06.2012 - 08.2018
HMS Host
Charlotte Douglas International Airport
09.2001 - 06.2012
Bachelor’s degree - business management
University of Nouakchott