Hector Valles
San Diego,CA
Summary
Airbnb Super Host and U.S. Navy Veteran with over 7 years of experience in delivering exceptional, personalized guest experiences. Renowned for managing diverse needs, fostering welcoming environments, and consistently providing 5-star service with a focus on inclusivity and cultural sensitivity. Strong communication, interpersonal skills, and attention to detail align seamlessly with American Airlines' commitment to delivering outstanding customer service in a dynamic, fast-paced environment. Awards for diligence, leadership, and excellence during Navy service further underscore a commitment to high standards and an ability to excel in demanding roles.
Overview
12
12
years of professional experience
Work History
Airbnb Host
Airbnb
2017.06 - Current
- Customized 6 luxury homes to exceed guest expectations.
- Resolved customer complaints with empathy, enhancing customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Machine Operator Technician
Bridgestone Firestone
2016.10 - 2017.11
- Operated and maintained 100+ pieces of complex machinery, ensuring smooth and efficient operations—key for managing in-flight equipment and safety.
- Adhered to strict safety protocols and quality standards, paralleling the precision needed for compliance with airline regulations.
- Collaborated with teams to maintain operational flow, honing the teamwork skills essential for seamless flight operations.
Information Technology Specialist
Unitied States Navy
2012.08 - 2015.04
- Managed IT systems on a 3 billion-dollar submarine, ensuring seamless communication and security—skills crucial for maintaining in-flight safety and service.
- Excelled in high-pressure environments, ensuring passenger comfort and safety through calm and efficient problem-solving.
- Collaborated with over 6 teams to resolve complex issues, directly translating to effective teamwork and smooth flight operations.
- Demonstrated attention to detail and proactive problem-solving, ensuring safety protocols are followed and passenger needs are anticipated.
Education
Associate of Science - Allied Health
San Diego Miramar College
San Diego, CA12.2024
Skills
- Adaptability and Problem Solving: Efficiently resolved guest issues by applying skills developed as a U.S. Navy IT Specialist, ensuring seamless operations under pressure, embodying American Airlines' commitment to reliability and service excellence.
- Diversity and Inclusion: Cultivated welcoming environments for guests from diverse backgrounds, ensuring everyone felt valued and respected, reflecting American Airlines' dedication to inclusivity and world-class customer care.
- Leadership and Teamwork: Led a team to uphold the highest standards in hospitality, ensuring a seamless and positive experience for every guest, mirroring the collaboration and teamwork essential in both military operations and flight crew dynamics.
- Cultural Sensitivity: Skilled in engaging with individuals from diverse cultural backgrounds, fostering an inclusive and respectful environment that celebrates diversity, aligning with American Airlines' focus on providing a welcoming atmosphere for all passengers.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Airbnb Host
Airbnb
2017.06 - Current
Machine Operator Technician
Bridgestone Firestone
2016.10 - 2017.11
Information Technology Specialist
Unitied States Navy
2012.08 - 2015.04
Associate of Science - Allied Health
San Diego Miramar College
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