Alioune Sall
New York,NY
Summary
Experienced doorman with 15 years of hands-on experience in the hospitality industry. Adept at providing exceptional customer service and ensuring building security. Skilled in assisting guests with packages and luggage, and maintaining accurate visitor logs. Welcoming and accommodating individual with extensive knowledge of disaster and defense response. Proficient in utilizing security tools like two-way radios and surveillance cameras.
Overview
19
19
years of professional experience
Work History
Guest Relations/ Security/Door Man
Photografiska NYC, Veronika Restaurant Bar
07.2023 - 08.2024
- Greeted and welcomed guests upon their arrival to premises.
- Monitored safety compliance measures within premises according to established guidelines.
- Responded to guest inquiries regarding building services, facilities and other related issues in professional manner.
Co Owner
Lava Ground llc
04.2022 - 06.2023
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager of Operations
Seasons Lls
03.2019 - 04.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Entrepreneur
Elyown llc
08.2015 - 01.2020
- developing my Beverage brand
- Online marketing
- Interacted well with customers to build connections and nurture relationships.
Guest Relations Officer
The Standard Hotel meat packing
08.2013 - 12.2017
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Recommended local area establishments or services to suit guest interests and plans.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Treat drunk club goes with respect and help direct them to a safe environment
Lead Barback
The Standard, Highline Hotel Club Le Bain
04.2013 - 08.2013
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
Busser
The Standard, Highline Hotel Club Le Bain
08.2012 - 04.2013
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and club floor surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
Security Guard Club Bouncer
Style Security company
12.2008 - 12.2012
- Search guest before entering club
- Assist my co workers
- Handle customers when there is a fight meaning stop the fights
- Maintained order during special events such as concerts and during night life
Food Runner
The Corner Social in Harlem
01.2011 - 08.2012
- Greeted customers and provided outstanding customer service.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored food and beverage supplies, assisting with restocking when needed.
Guest Relations Officer
Ganservoort Hotel Meat packing
02.2006 - 01.2008
- Answered questions regarding local attractions and activities from guests seeking advice about things to do while visiting.
- Helped maintain an overall positive atmosphere throughout the facility by providing friendly customer service at all times.
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
Security/Doorman in Buildings and Shopping Spaces
Starr Security Services
03.2005 - 12.2006
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
Stage Acting
Ujamaa Black Theater
New York, NY02-2011
Drama Acting
HB Acting Studio
2008
High School Diploma -
MLK High School
01-2004
Security 16 Hours And 8 Hours
SECURITY TRAINING
New York, NY01-2004
Skills
- Skilled in Conflict Resolution
- Fluent in French
- Risk Reduction
- Property Assessments
- Incident Mitigation
- Emergency Response and Management
- Staff Leadership
- Team development
Timeline
Guest Relations/ Security/Door Man
Photografiska NYC, Veronika Restaurant Bar
07.2023 - 08.2024
Co Owner
Lava Ground llc
04.2022 - 06.2023
Store Manager of Operations
Seasons Lls
03.2019 - 04.2022
Entrepreneur
Elyown llc
08.2015 - 01.2020
Guest Relations Officer
The Standard Hotel meat packing
08.2013 - 12.2017
Lead Barback
The Standard, Highline Hotel Club Le Bain
04.2013 - 08.2013
Busser
The Standard, Highline Hotel Club Le Bain
08.2012 - 04.2013
Food Runner
The Corner Social in Harlem
01.2011 - 08.2012
Security Guard Club Bouncer
Style Security company
12.2008 - 12.2012
Guest Relations Officer
Ganservoort Hotel Meat packing
02.2006 - 01.2008
Security/Doorman in Buildings and Shopping Spaces
Starr Security Services
03.2005 - 12.2006
Stage Acting
Ujamaa Black Theater
Drama Acting
HB Acting Studio
High School Diploma -
MLK High School
Security 16 Hours And 8 Hours
SECURITY TRAINING
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