ALIREZA YAGHOUBI
Antelope,CA
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Roseville, California
03.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
SNACK TIME
Roseville
02.2021 - Current
- Conferred with customers to understand needs and finalize purchase orders
- Took care of escalated customer concerns to increase satisfaction
- Consulted with potential clients to determine how my business could best meet needs
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers
- Mentored and trained new hires on sales techniques and customer service procedures.
Manager
CUSTOME CASES
Sacramento
11.2016 - 01.2021
- Made financial and logistics decisions in best interest of the Business
- Took care of escalated customer concerns to increase satisfaction
- Interviewed, trained and supervised employees
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Conferred with customers to understand needs and finalize purchase orders
- Resolved issues quickly through meticulous research and quick decision-making
- Mentored and trained new hires on sales techniques and customer service procedures.
Education
BUSINESS -
American River College
Sacramento, CASkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Multi-line Phone Systems
- Data Analysis
- Email Communication
- Multilingual (Farsi, English, Dari, and Turkish)
- Time Management
- Business Owner/Operator
- Customer Service
- Creative Problem Solving
- Responding to Difficult Customers
Certification
- Sponsorship Essentials, Welcome Corps - 2023
- Real Estate License - 2023
References
- Atefeh Hosseini - Chase, (916) 968-3152
- Sajjad Yaghoubi - Niello Acura, (916) 233-6129
- Mahnaz Yaghoubi - BMO BANKER, (916) 430-9880
Languages
- Persian, Native/ Bilingual
- English, Native/ Bilingual
- Turkish, Native/ Bilingual
- Dari, Native/ Bilingual
Timeline
Teller
Wells Fargo
03.2024 - Current
SNACK TIME
02.2021 - Current
Manager
CUSTOME CASES
11.2016 - 01.2021
BUSINESS -
American River College