Alisa Afanasiuk
New York,NY
Summary
Responsible manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Operations Manager
New York Fencing Academy
01.2023 - Current
- Increasing customer satisfaction by establishing friendly communication and prompt problem resolution.
- Conducted negotiations with customer companies, prepared contracts and monitored the process of providing services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively and maintained reporting.
- Oversaw facility maintenance, ensuring optimal functionality of equipment at all times.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Promoter
Knight Life
11.2022 - 01.2023
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Assisted in planning promotional events to ensure seamless execution and maximum impact on target audience.
- Participated in brainstorming sessions to develop innovative ideas for upcoming promotions.
Social Media Marketing Manager
Prizma - Business Club for Entrepreneurs
09.2021 - 03.2022
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Increased lead flow by creating effective content and successful promotion strategies.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Collaborated with team (videographers, photographers, designers, and copywriters).
- Participated in organizing the company's events and their successful implementation.
- Helped company to achieve highest profit margin since their founding.
Marketing Manager
Kleynod - Watch Factory
10.2020 - 03.2021
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Optimized website content for improved search engine rankings and increased web traffic.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Brand Manager
Full Advertising Bureau - PR Agency
01.2020 - 09.2020
- Worked with cross-functional teams to ensure successful product launches and managed marketing initiatives.
- Increased customer loyalty through successful negotiations and timely resolution of problems.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Planned, implemented, and tracked sales and marketing strategies for promotion.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Worked closely with public relations teams to generate positive press coverage for new product releases or corporate announcements.
- Researched and identified new opportunities for product and brand development.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, and product specifications.
- Captured new customers by optimizing business strategies.
Education
Bachelor of Science - Marketing
National Technical University of Ukraine
Kyiv, Ukraine06.2023
Certificate Holder - English For Business And Entrepreneurship
Penn University of Pennsylvania
Philadelphia, PA 05.2023
Skills
- Team Leadership
- Customer Service
- Problem-Solving
- Operations Management
- Social Media Marketing
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Operations Manager
New York Fencing Academy
01.2023 - Current
Sales Promoter
Knight Life
11.2022 - 01.2023
Social Media Marketing Manager
Prizma - Business Club for Entrepreneurs
09.2021 - 03.2022
Marketing Manager
Kleynod - Watch Factory
10.2020 - 03.2021
Brand Manager
Full Advertising Bureau - PR Agency
01.2020 - 09.2020
Bachelor of Science - Marketing
National Technical University of Ukraine
Certificate Holder - English For Business And Entrepreneurship
Penn University of Pennsylvania