Alisa Draper
Mesquite,TX
Summary
Detail-oriented Billing Specialist with proven skills in accounts receivable and billing dispute resolution. Committed to maintaining organized records and enhancing customer service experiences to support efficient financial operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Billing Specialist
AAdvantage Laundry Systems
Garland, TX
09.2023 - 02.2026
- Processed customer invoices accurately and efficiently.
- Assisted in managing accounts receivable to ensure timely payments.
- Utilized billing software to generate reports and track payments.
- Communicated with clients regarding billing inquiries and discrepancies.
- Maintained organized records of transactions and account details.
- Collaborated with team members to streamline billing processes.
- Supported month-end closing procedures for accurate financial reporting.
- Participated in training sessions to enhance billing knowledge and skills.
Accounts Receivable Analyst
Methodist Hospital of Dallas
Dallas, TX
07.2017 - 07.2021
- Analyzed accounts receivable aging reports to identify and resolve discrepancies.
- Coordinated collections efforts, improving cash flow through timely follow-up on outstanding invoices.
- Implemented process improvements to enhance accuracy and efficiency in billing procedures.
- Mentored junior analysts on best practices for data entry and reconciliation tasks.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the Accounts Receivable department.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
Accounts Receivable Analyst
Monitronics Security
Farmers Branch, TX
04.2001 - 08.2017
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Optimized cash application processes by identifying inefficiencies and implementing process improvements that expedited posting of payments.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Increased efficiency in accounts receivable processes by implementing new software and automation tools.
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
Associate of Science - Medical Assistant/Billing
Carrington College
Mesquite, TX01-2017
Associate of Science -
El Centro College
Dallas, Texas, TX08-1986
Skills
- Claims processing
- Invoice processing
- Insurance verification
- Billing systems and software
- Customer service
- Decision-making
- Account reconciliation
- Payment posting
- Month-end closing procedures
- Multitasking and organization
- Analytical thinking
- Billing dispute resolution
- Accounts receivable expertise
- Cash posting
- Billing and invoicing
- Attention to detail
Accomplishments
- Achieved accurate and efficient customer billing by introducing SalesForce for Service Invoicing tasks.
Certification
- Certified Medical Billing and Coding, Carrington College 9 months
- Training - Accounting Certification JTPA at El Centro College
Certified Medical Assistant and Biller
During my internship with Dr. John Port, Orthopedic Surgeion I have provided assistance with patient care and billing which included verifying patient insurance, accurately coding and billing, setting up appointments and other office tasks such as assisting with injections, taking patient vitals, blood draws, casting, etc.
Timeline
Billing Specialist
AAdvantage Laundry Systems
09.2023 - 02.2026
Accounts Receivable Analyst
Methodist Hospital of Dallas
07.2017 - 07.2021
Accounts Receivable Analyst
Monitronics Security
04.2001 - 08.2017
Associate of Science - Medical Assistant/Billing
Carrington College
Associate of Science -
El Centro College