ALISA D WILRIDGE
Houston
Summary
Self motivated and dedicated customer service professional with 10+ years of helping customers with their mobile devices and services.
Overview
38
38
years of professional experience
Work History
Senior Telecommunications Specialist
Houston Information Technology Services
01.2025 - Current
- Lead over Telecommunications Specialist and Contracted Staff
- Approve Kronos Timecards
- Manage and Maintain Wireless Devices (smartphones, cell phones, iPads, air cards and modems/trackers – order equipment, access set-up and train)
- Point of Contact for AT&T and Verizon Accounts
- Assists with the general administration of Mobile Device Management (MDM) System
- Manage general administration of Apple Business Manager and Knox
- Plan and coordinate the deployment/ refresh of cellular devices
- Analyze and troubleshoot wireless devices
- Manage wireless inventory
- Review and approve monthly wireless invoices
- Troubleshoot defective devices
- Manage FedEx Account (shipments only)
Administrant Assistant
Houston Police Department
01.2018 - Current
- Manage and Maintain Wireless Devices (smartphones, cell phones, iPads, air cards and modems/trackers – order equipment, Access set-up and train)
- Point of Contact for AT&T and Verizon Accounts
- Lead over Contracted Staff and Summer Interns
- Assists with the general administration of Mobile Device Management (MDM) System
- Manage general administration of Apple Business Manager and Knox
- Plan and Coordinate the deployment/ refresh of cellular devices
- Analyze and troubleshoot wireless devices
- Manage wireless inventory
- Review and approve monthly wireless invoices
- Troubleshoot defective devices
Senior Telecommunications Specialist
Houston Police Department and Houston Information Technology Services
01.2021 - 01.2025
- Lead over Telecommunications Specialist and Contracted Staff
- Approve Kronos Timecards
- Manage and Maintain Wireless Devices (smartphones, cell phones, iPads, air cards and modems/trackers – order equipment, access set-up and train)
- Point of Contact for AT&T and Verizon Accounts
- Assists with the general administration of Mobile Device Management (MDM) System
- Manage general administration of Apple Business Manager and Knox
- Plan and coordinate the deployment/ refresh of cellular devices
- Analyze and troubleshoot wireless devices
- Manage wireless inventory
- Review and approve monthly wireless invoices
- Troubleshoot defective devices
- Manage FedEx Account (shipments only)
Administrant Assistant
Houston Police Department
01.2011 - 01.2018
- Responsible for Building Maintenance (create and manage the completion of work orders)
- Manage and process Human Resources correspondence and documents
- Manage and Maintain Wireless Devices (smartphones, cell phones, iPads, air cards and modems/trackers – order, set – up and deploy devices)
- Assists with the general administration of Mobile Device Management (MDM) System
- Manage wireless database
- Review and approve monthly wireless invoices
- Create and Manage Organizational Charts (divisional)
- Manage FedEx shipments
- Training Coordinator
- Assist with Travel Request
Executive Office Assistant
Houston Police Department
01.2010 - 01.2011
- Assistant to the Deputy Director and IRM Managers
- Scheduled appointments for Deputy Director, Assistance Director and IRM Managers
- Responsible for logging and tracking all COPS, Circulars, Travel Request and E signatures
- Responsible for reviewing and finalizing correspondence sent from Technology Services
- Maintain a filing and scanning system for Correspondence, Reports, Documents, Circulars, Cell Phones, Air Cards and Agendas
- Created, Assign and Resolve ITSM Tickets (ITSM System)
- Answered and screened incoming calls
Administrative Assistant
Goodman Manufacturing Inc
01.2006 - 01.2008
- Assistant to the President of Company Operated Distribution
- Prepared Weekly Production Reports
- Scheduled appointments and interviews
- Coordinated travel arrangements (Employees and Customers)
- Attended and assist with Sales Meetings
- Registered new customers into various Rebate and Promotional Programs
- Reconciled Expense Reports
- Prepared invoices for payment
- Assist with Real Estate Mortgage payments (150 Locations)
- Informed the company of new stores
- Ordered office supplies
- Distribute mail
- Filing
- Scheduled maintenance repairs
Administrative Assistant
ATSER
01.2002 - 01.2006
- Assistant to the Chief Executive Officer
- Coordinated travel arrangements
- Scheduled appointments and conference calls with various City Officials
- Prepared weekly Project Report (City and County Roadway Projects)
- Reconciled Expense Reports
- Assisted with various personal arrangements
- Prior to working with the Chief Executive Officer, I was an Administrative Assistant in other departments.
- Prepared Daily and Weekly Payroll Summary
- Daily Work Orders and Material Testing and Compliance Reports
- Prepared and mail Monthly Invoices
- Assisted with dispatch calls.
- Assisted with Binding Reports
Trucking Administrator
Intsel
01.1988 - 01.2001
- Maintained Truck Drivers Qualifications Files, (Department Of Transportation Regulations)
- Scheduled Drug and Alcohol Screening
- Medical Card Renewals and researched Violations
- Log Book entries with Log Checker program
- Prepared weekly Drivers Payroll mileage using PC Miler Software and Spreadsheets
- Entered Freight Payables and set up invoices for payment
- Maintain vehicle records on Company Cars, Tractors and Trailers
- Verified Shipping and Receiving Orders
- Relieved Receptionist
- Office Clerk, Intsel
- Filing
- Data Research
- Material Verification
- Mail Room detail and Customer Service
- Invoicing
Education
Junior Year - undefined
Grambling State University
01-1992
High School Diploma - undefined
Jersey Village High School
01-1989
Skills
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Microsoft Publisher
- Microsoft Power Point
- Adobe
- Data Entry Procedures
- Receptionist Procedures and Dispatching
- Filing
- Shipping and Receiving
- Good oral and written communication skills
Timeline
Senior Telecommunications Specialist
Houston Information Technology Services
01.2025 - Current
Senior Telecommunications Specialist
Houston Police Department and Houston Information Technology Services
01.2021 - 01.2025
Administrant Assistant
Houston Police Department
01.2018 - Current
Administrant Assistant
Houston Police Department
01.2011 - 01.2018
Executive Office Assistant
Houston Police Department
01.2010 - 01.2011
Administrative Assistant
Goodman Manufacturing Inc
01.2006 - 01.2008
Administrative Assistant
ATSER
01.2002 - 01.2006
Trucking Administrator
Intsel
01.1988 - 01.2001
Junior Year - undefined
Grambling State University
High School Diploma - undefined
Jersey Village High School