Alisa Hampton-Clower
Mount Pleasant,WI
Summary
Profile Quality-driven Operation Manager focused on keeping Transportation businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Maintenance Coordinator
Harley Davidson
Menomonee Falls, WI
03.2022 - Current
- Coordinated maintenance schedules for optimal equipment performance and minimal downtime.
- Tracked maintenance activity using SAP software to confirm compliance with industry requirements.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Improved team efficiency through development and implementation of comprehensive training program for new maintenance staff.
- Implemented preventive maintenance strategies to enhance operational efficiency and reliability.
Operations Manager
First Student
St Louis, MO
10.2019 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Training Manager
First Student
St Louis, MO
01.2015 - Current
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Oversaw training courses and promotional paths for professionals and leaders.
- Supervised average of 6 training specialists in the training department, overseeing work, optimizing performance and motivating excellence.
Location Safety Manager
First Student
St Louis, MO
08.2010 - Current
- Conducted trainings for all company employees on safety initiatives to comply with federal regulations.
- Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for all employees.
- Improved lockout and tagout maintenance procedures to maximize worker safety.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Driver Trainer
Laidlaw/First Student
St Louis , MO
03.2000 - Current
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Conducted Smith System Training to all new and experience employees
- Conduct retrain and annual evaluations to all employees
- Skill training on and off the road
Education
Diploma -
Summner High School
06.1991
Skills
- Staff training and development
- Cost reduction and containment
- Incidents management
- Performance reporting
- Workforce training
- Policies and procedures implementation
- Team Building/Leadership
- Continuous improvements
- Solutions development
- Staff development
- Customer relationship management
- Quality assurance and control
- Communication improvements
- Work order management
- Maintenance planning
- Workflow management
- Preventive Maintenance
Accomplishments
- Skills.
- Proven ability to communicate effectively.
- Strong Skills in Organization and Problem Solving.
- Ability to plan and prioritize work.
- Ability to adapt to change.
- Certified Examiner for Physical Performance Dexterity Test.
- CPR Instructor.
- Certified Smith System Instructor.
Certification
- Certified Master Trainer, First Student - 2017
Timeline
Maintenance Coordinator
Harley Davidson
03.2022 - Current
Operations Manager
First Student
10.2019 - Current
Training Manager
First Student
01.2015 - Current
Location Safety Manager
First Student
08.2010 - Current
Driver Trainer
Laidlaw/First Student
03.2000 - Current
Diploma -
Summner High School
References
References Upon Request