Lacy Baughman
Elkins,USA
Summary
Results-driven facilities coordinator with a strong background in project management and communication. Demonstrated ability in safety compliance and vendor coordination, leading to improved productivity and relationship building. Focused on operational efficiency and customer satisfaction through effective leadership and meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Facilities Coordinator
Butterfield Trail Village
Fayetteville, US
02.2022 - Current
- Coordinated maintenance teams, establishing efficient daily and weekly schedules to ensure timely completion of tasks.
- Facilitated communication between residents, vendors, and internal staff to resolve issues, enhancing service quality.
- Scheduled outside vendor services based on prioritized workload demands.
- Tracked safety inspections and maintained logs for compliance with regulations.
- Utilized work order systems, mentoring staff on operational procedures to improve team proficiency.
- Maintained accurate records of keys and visitor access for security purposes.
- Demonstrated excellent customer service skills while addressing challenging inquiries.
- Created a professional office environment conducive to productivity and engagement.
Security Supervisor
Inter-Con Security Systems
Springdale, US
11.2020 - 02.2022
- Directed response efforts during emergencies, coordinating with emergency personnel effectively.
- Executed regular patrols to monitor premises for security vulnerabilities, enhancing overall site security.
- Managed daily safety inspections of entrances, ladders, and chemical cages, identifying hazards to ensure compliance with safety standards.
- Implemented training programs for new employees on security procedures and responsibilities.
- Ensured safety by performing food defense checks on all vehicles and pedestrian access.
- Conducted inventories of visitor badges and keys, documenting missing items to enhance access control.
- Assigned tasks tailored to team members' strengths for optimal performance outcomes.
- Informed supervisors of tool inventory levels to maintain operational readiness.
Allied Universal - Security Officer
Allied Universal Security Services, Systems and Solutions
Springdale, US
02.2018 - 11.2020
- Monitored CCTV systems for suspicious activity, responding promptly to potential threats.
- Verified credentials of visitors, controlling access to facilities for unauthorized individuals.
- Executed routine patrols across premises, documenting and reporting observations and incidents to enhance security measures.
- Maintained composure during emergencies, coordinating with law enforcement.
- Utilized multiple communication devices to coordinate operations and improve response times during security incidents.
- Ensured trailer safety through strict adherence to government regulations and comprehensive safety checklists.
- Completed state security training requirements while demonstrating strong organizational skills.
- Provided customer service by assisting visitors and addressing inquiries efficiently.
Security Officer
Butterfield Trail Village
12.2017 - 02.2018
- Executed regular patrols within facility and surrounding areas to ensure security and deter incidents.
- Monitored surveillance systems, acting on suspicious activity promptly.
- Responded swiftly to alarms, resolving issues efficiently during emergencies.
- Conducted routine inspections of buildings and grounds to identify and mitigate safety hazards.
- Documented incidents thoroughly and reported findings to authorities.
- Trained new security personnel on protocols for effective compliance.
- Assisted residents by addressing inquiries with courteous service, fostering a safe community environment.
- Maintained composure while coordinating with law enforcement during crises.
Asset protection Customer Host
Wal-Mart
10.2016 - 12.2017
- Monitored customer activities to identify and mitigate theft or misconduct.
- Patrolled store areas regularly to detect and address security risks proactively.
- Responded swiftly to disturbances, ensuring a secure shopping environment for customers.
- Produced detailed reports on theft incidents, including evidence gathered from CCTV footage.
- Collaborated with law enforcement to address criminal activities.
- Participated in weekly discussions to assess loss prevention strategies and adjust goals.
- Trained new employees on loss prevention practices and security protocols to enhance team effectiveness.
- Maintained cleanliness of workspaces to uphold safety standards and operational efficiency.
Associate
Kum & Go
06.2014 - 10.2016
- Developed strong customer relationships through friendly service while managing register functions.
- Processed payments accurately using point-of-sale systems during busy periods.
- Prepared food requests per customer specifications, enhancing overall satisfaction.
- Trained new staff on operational procedures to enhance service quality.
- Restocked and organized inventory to maintain optimal shelf conditions.
- Performed regular inventory checks to ensure stock accuracy.
- Ensured compliance with health and safety standards throughout the workplace.
- Maintained cleanliness of kitchen and store areas for a welcoming environment.
Associate
Taco Bell
05.2013 - 06.2014
- Built strong relationships with customers through friendly service and support.
- Assisted customers in selecting items and answering product-related questions.
- Handled incoming calls regarding orders or inquiries, providing timely assistance.
- Processed payments accurately using point-of-sale systems, contributing to smooth transaction flow.
- Ensured compliance with safety and sanitation standards during cash register operations to maintain customer safety.
- Organized backroom areas for a clean and efficient work environment.
- Maintained positive relationships with staff and management to foster teamwork.
- Trained new associates on store operations policies for consistency in service.
Education
High School Diploma -
Elkins High School
Elkins, AR05-2014
Skills
- Facilities management
- Office management
- Project management
- Office activity coordination
- Office maintenance scheduling
- Coordinating office moves
- Safety management
- Building walk-throughs
- Preventive Maintenance
- Security management
- Office building security management
- Vendor coordination
- Vendor scheduling
- Inventory management
- Invoice processing
- Record keeping
- Data entry
- Attention to detail
- Task prioritization
- Facility management
- Microsoft Word
- Microsoft Powerpoint
- Disaster preparedness
- Microsoft Office
- Google Calendar
- Microsoft Outlook Calendar
- Typing
- Computer skills
- Phone etiquette
- Organizational strategies
- Supervising experience
- Staff supervision
- Team leadership
- Managing teams as an office manager
- Developing staff training programs as an office manager
- Customer relationship management
- Customer service
- Customer relationship building
- Handling customer inquiries
- Customer service problem-solving
- Event coordination
- Team management
- Maintenance scheduling
- Interpersonal communication
- Conflict resolution
- Active listening
- Communication skills
- Problem-solving
- Critical thinking
- Staff training development
- Customer inquiry handling
- Operational efficiency
- Time management
- Multitasking
- Service problem-solving
- Administrative support
- Professionalism
- Bilingual
- Security
- Surveillance
- Emergency planning
- Compliance tracking
- Disaster preparedness
- Efficiency improvement
- Facilities operations
- Maintenance coordination
- Inventory stocking
- Maintenance
- Work orders
- Personal assistant experience
- Office experience
- Safety management systems
- Office supply management
- Office record organization
- Leadership skills
- Team leadership
- Maintenance coordination
- Attention to detail
- Active listening techniques
- Conflict resolution
- Relationship building
- Relationship management
- Security operations
- Preventive maintenance
- Customer service problem-solving
- Professionalism
- Leadership skills
- Disaster preparedness
- Interpersonal skills
- Interpersonal skills
- Decision-making
Additional Information
Quick learner, Works well with others and independently, Focuses on duties till completion, Punctual
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Facilities Coordinator
Butterfield Trail Village
02.2022 - Current
Security Supervisor
Inter-Con Security Systems
11.2020 - 02.2022
Allied Universal - Security Officer
Allied Universal Security Services, Systems and Solutions
02.2018 - 11.2020
Security Officer
Butterfield Trail Village
12.2017 - 02.2018
Asset protection Customer Host
Wal-Mart
10.2016 - 12.2017
Associate
Kum & Go
06.2014 - 10.2016
Associate
Taco Bell
05.2013 - 06.2014
High School Diploma -
Elkins High School