Loraina Rodriguez

• Creating Work Orders
• Creating PMs (preventive maintenance)
• Managed asset tracking system
• Creating purchase orders in FO
• Requesting monthly site schedule from vendors
• Creating quotes for Mike/Richard/Carlos & updating quote log
• Maintained backup documentation for records
• Setting up phones & assisting with phone/laptop issues for techs
• Assembled orientation materials for new hires
• Payroll vs Asset Essentials

· Streamlined attorney workload by managing documents, correspondence, and clerical tasks efficiently.

· Prepared drafts of forms, letters and agreements for legal staff use.

· Facilitated client intake and organization of materials by establishing files and documenting essential information.

· Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.

· Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

· Maintained confidentiality in handling sensitive information while performing administrative tasks.

· Expedited document processing with accurate data entry and timely filing.

Ensured timely completion of projects by coordinating resources across multiple teams effectively.

· Handled customer inquiries and suggestions courteously and professionally.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Answered constant flow of customer calls with minimal wait times.

Addressed customer issues, streamlined processes, and delivered exceptional service.

· Followed confidentiality regulations to maintain privacy.

· Administered gathering and preparation of documentation needed for strict deadlines.

· Prepared a variety of different written communications, reports and documents to ensure smooth operations.

· Delivered friendly assistance with new hires throughout interviewing and hiring process.

· Organized new employee orientation schedules for new hires.

· Responded to employee inquiries regarding benefits and other HR topics.

· Assisted with payroll in QuickBooks.

· Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Implemented strategies to streamline office procedures, contributing to improved workflow.

· Maintained status updates for invoices on back order.

· Inventory count done biweekly.