Cerima Hamzic
Clinton Township,MI
Summary
Highly experienced Pharmacy Lead Technician with 16 years of hands-on experience supporting pharmacists in high-volume pharmacy settings. Proven expertise in prescription processing, inventory control, insurance adjudication, and regulatory compliance. Skilled in leading and mentoring technician teams, optimizing workflow efficiency, and maintaining the highest standards of patient safety and accuracy.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
CVS pharmacy Lead Technician
CVS Pharmacy
Clinton Township, MI
12.2008 - Current
- Supervised daily operations of pharmacy technician team.
- Ensured compliance with safety and regulatory standards.
- Trained and mentored new technicians in pharmacy procedures.
- Managed inventory levels and ordered medications as needed.
- Assisted customers with prescriptions and product inquiries.
- Implemented workflow improvements to enhance service efficiency.
Supervisor of DBM
DBM
Seattle, Washington
06.2001 - 12.2004
- Supervised daily operations and ensured team adherence to safety protocols.
- Coordinated workflow among staff to optimize productivity and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Pharmacy Associate Degree - Pharmacy
Dorsey School
Roseville, MI 01.2008 - 12.2008
Bachelor in Economics - Economics
College of Bosnia
02.1994 - 12.1998
Skills
- Prescription management
- Inventory control
- Regulatory compliance
- Workflow optimization
- Team supervision
- Develop team through hiring and training
Delegate tasks to team - Quality assurance
- Customer service and patient consultation
- Regulatory reviews and community responsibility
- Inventory management
- Support flu clinics and community outreach programs
- Home Infusion Durable Medical Equipment/ DME billing AOB Medicare forms
- Call Center
Languages
English
Full Professional
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Certification
- Michigan Board of Pharmacy Lead Technician
- American Red Cross CPR
- American Pharmacy Technician Association Immunization Certification
- Mobile Coach Certification
- Patient Care Out Reach Call Certificate
Timeline
CVS pharmacy Lead Technician
CVS Pharmacy
12.2008 - Current
Pharmacy Associate Degree - Pharmacy
Dorsey School
01.2008 - 12.2008
Supervisor of DBM
DBM
06.2001 - 12.2004
Bachelor in Economics - Economics
College of Bosnia
02.1994 - 12.1998