Alisa Houston
Brooklyn,USA
Summary
Dynamic Site Manager with extensive experience at Wipro LLC, adept at enhancing team collaboration and operational efficiency. Proven track record in managing complex workflows and delivering training, while ensuring compliance with regulatory standards. Skilled in legal research and document preparation, demonstrating exceptional attention to detail and organizational abilities.
Overview
15
15
years of professional experience
Work History
Site Manager
Wipro LLC / Healthfirst
New York, NY
12.2019 - Current
- Manages Healthfirst members' complaints, grievances, and appeals that are presented by members or providers pertaining to authorizations or the delivery of clinical services.
- Manage a team of specialists (scanning, sorting, and prepping) into the Medical Management software system.
- Delivers training to employees as needed, and ensures new hires are on-boarded and trained accordingly.
- Directed team compensation strategies, promotional planning, and merit increase evaluations.
- Manage all employee duties within the regulatory timeframes.
- Facilitates prompt delivery of information requests by non-clinical staff to achieve compliance and productivity targets.
- Oversee the implementation of SLAs and SOPs.
Voluntary Paralegal Research Assistant
Former USA Magistrate Judge Ronald J. Hedges
Brooklyn, NY
05.2025 - 05.2025
- Reviewed, revised and researched case law citations for legal compendium.
- Reviewed case law and regulations to ensure accuracy of information presented.
Site Manager
GLC Business / Chadbourne & Parke, LeClairRyan
New York, NY
06.2010 - 08.2019
- Effectively oversaw operations at various sites, with a staff of 15 employees per shift.
- Collaborated with office managers to enhance productivity.
- Oversaw office services such as the copy center, mailroom, records, hospitality, and reception.
- Prepared financial reports, including profit and loss statements and client charge allocations.
- Managed recruitment, termination, and payroll processes.
- Directed team workflow by assigning tasks and setting priorities.
- Executes intricate operations involving OCR, PDF conversion, CD-ROM, DVD creation, and image printing.
Education
Bachelor of Science - Paralegal Studies With Minor in Business
New York City College of Technology (ABA Approved)
Brooklyn, NY06-2026
Skills
- Site operations
- Multitasking and organization
- Attention to detail
- Team collaboration
- Legal research
- Document preparation
Accomplishments
- Dean's List 2023-2025
- Leadership Awards for 2015 - 2019
Timeline
Voluntary Paralegal Research Assistant
Former USA Magistrate Judge Ronald J. Hedges
05.2025 - 05.2025
Site Manager
Wipro LLC / Healthfirst
12.2019 - Current
Site Manager
GLC Business / Chadbourne & Parke, LeClairRyan
06.2010 - 08.2019
Bachelor of Science - Paralegal Studies With Minor in Business
New York City College of Technology (ABA Approved)
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