Alisa Houston
Brooklyn
Summary
Experienced office administrator and operations manager with over 20 years of leadership experience in office services, mail operations, workflow coordination, HIPAA compliance, and team management. Strong background in legal research, eDiscovery, project management, and administrative operations. Proven ability to manage high-volume operations, supervise teams, and improve organizational efficiency. Currently pursuing a B.S. in Paralegal Studies with Magna Cum Laude honors.
Overview
16
16
years of professional experience
Work History
Manager, Scan, Print and Mail Operations
Healthfirst [Wipro LLC]
New York, NY
01.2019 - Current
- Manage scanning, sorting, and mail operations teams processing incoming authorization and clinical service documentation.
- Ensure HIPAA compliance and maintain confidentiality of member and provider information.
- Maintain productivity and quality standards that meet service-level agreements (SLAs).
- Coordinate interviewing, hiring, scheduling, coaching, and performance evaluations.
- Manage employee payroll administration and merit increases.
- Oversee workflow management and operational efficiency within high-volume environments.
Voluntary Paralegal Research Assistant
Former United States Magistrate Judge Ronald J. Hedges
01.2025 - 05.2025
- Reviewed, revised, and researched case law citations for the legal compendium (Electronic Evidence in Criminal Investigations and Actions Representative Court Decisions and Supplementary Materials.
- Reviewed case law and regulations to ensure accuracy and reliability of legal information presented.
- Conducted legal research related to electronic evidence, criminal investigations, and eDiscovery practices.
Site Manager
Chadbourne & Parke / LeClair Ryan [GLC Business Services]
New York, NY
01.2010 - 01.2019
- Managed office services operations including reprographics, mailroom, hospitality, and reception staff.
- Successfully supervised multiple office locations and administrative teams.
- Worked closely with office managers to improve operational efficiency and reduce costs.
- Prepared reports including profit and loss statements and client charge allocations.
- Managed hiring, payroll, training, and workflow delegation.
- Resolved USPS, UPS, and FedEx operational issues.
Education
Bachelor of Science - Paralegal Studies, Minor in Business
New York City College of Technology (CUNY)
06-2026
Skills
- Leadership
- Office Operations
- Project Management
- HIPAA Compliance
- Legal Research
- EDiscovery
- Workflow Coordination
- Critical Thinking
- Communication
- Administrative Operations
- Team Management
- Vendor Coordination
Timeline
Voluntary Paralegal Research Assistant
Former United States Magistrate Judge Ronald J. Hedges
01.2025 - 05.2025
Manager, Scan, Print and Mail Operations
Healthfirst [Wipro LLC]
01.2019 - Current
Site Manager
Chadbourne & Parke / LeClair Ryan [GLC Business Services]
01.2010 - 01.2019
Bachelor of Science - Paralegal Studies, Minor in Business
New York City College of Technology (CUNY)
Honors & Achievements
Dean’s List – New York City College of Technology (2023–2026) Magna Cum Laude Honors.
National Society of Leadership and Success (NSLS) Inductee – 2025.
Leadership Awards – GLC Business Services (2015–2019).
ACEDS and NSLT eDiscovery Technology Certificate Program Completion Award – 2025